Rotorua Motels

Pros. Obliging receptionist, good bed & breakfast. Cons. (1) One bedside table was broken & unusable. I reported this to reception & a replacement non matching table was produced reasonably quickly. (2) Shortly afterwards my wife tried to wash some dishes & said that there was no hot water. I had started to fill the hot tub at this stage hoping for early use I again had to go to reception & eventually someone arrived to check the fuse box & restore hot water. We wasted time waiting for the repair & could not use the hot tub until after dinner. (3) Later that night we found a raised edge of carpet along the carpet to tile trim. When I tried to flatten this, I felt sharp nails sticking up through the carpet. Only luck prevented a pre-discovery trip or pierced bare feet. This was reported to reception the next morning. (4) My wife found the shower head hanging in the bath tub & remounted it on the wall rail. When she opened the taps, water jetted over her head, across the length of the bath, hitting the back wall & flooding the floor. I found that the rose bracket was bolted in place, making it impossible to alter the water flow angle. The bottom of the shower rail had been wrenched from the wall, with a large sharp screw only centimetres from the mixer control. The top of the rail which slid into another fixture, was only held in place by friction & could have fallen out at any time. Before resorting to hand held showers, one of our towels had to be used to cover the extremely slippery dangerous tiles. This was reported to reception the next morning. (5) There were long black hairs on the bath tub & floor. This should have been reported but I forgot to do so. (6) We booked breakfast inclusive accommodation directly by phone, but were not aware of any preorder requirement. We arrived at the restaurant at 8am to be told we had not paid for breakfast & would have to check with reception. I had to wait until 8.30am to do this & was again told that no breakfast was included. After getting reception to double check, this was corrected but we wasted one hour of our day waiting for the meal. (7) Car park numbers had been painted over but still visible. I parked outside our unit, but every time I moved my car, others had taken my spot. Upon returning from dinner, there were no spaces at all & I had to resort to parking on the street. (8) On checkout, I asked for some reimbursement. After returning home, I found a request for a favourable review, an 11% discount on my credit card statement & an unpaid invoice for the same amount! No, we will not be returning!

The place was nice, but not as exceptional as we expected by others reviews. Things are a little worn in the room we were in. In the morning my wife went to use the spa/hot tub and after filling it with water she turned it on and it spewed out extremely dirty water. Manager said it was because the hotel was old. I disagree. - it simply needed a better cleaning. Use bleach and fill, run and refill the hot tub until it comes out clean. It’s not rocket science. They don’t offer any kind of refund but they did offer us a couple of candy bars and an apology.

The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

I have given the motel operator two weeks to respond to my written complaints and he has not given me the courtesy of a reply. I have been staying at this motel for 13 years on a bi-annual fishing trip with my friends. Grounds are a mess, weeds everywhere, unmowed lawns, poor drainage outside family unit so when it rains a lake is formed!! Inside not much better. Oven door still not sealing properly after two years. Front elements didn't work and lazy reception staff told us to fix ourselves. Shower screen door broken. We fixed ourselves but why was it left like this for guests? Top of fridge/freezer filthy. Hadn't been cleaned in weeks. Fruit bowl full of mould. Disgusting. Wall clock didn't work. Stains on carpet. No microwave safe dishes in kitchen so appliance is useless. Dilapidated and out of shape and grubby frying pan. No cutting board to prepare food. No hot mats on table to place hot dishes without burning table. Had to use a towel. They used to be there. Lastly, no verandah lighting so after dark in the pitch black, you cannot see the steps leading up to the unit. Location fabulous. About all the good I can say!

汽車旅館位於市中心，出行方便。老闆很熱情，介紹了很多有用的訊息，再次表示感謝！

Als wir das billigste Motel reservierten, das wir für den kurzen Aufenthalt von zwei Nächten gefunden haben konnten, waren wir nicht für eine solche interessante Erfahrung vorbereitet. Die Zimmer waren gründlich sauber. Topmarken dafür. Handtücher veränderten sich jeden Tag. Aber oh was ein seltsamer Ort. Das Hotel hat zwei Teile. Wir wurden in das einst ein sehr teuer 1950er Haus umgewandelt in Motelzimmer. Auf eine sehr scharfe Treppe, in das Zimmer, das in dem, was nur als eine Idee von Kunstdeco der 1950er Jahre beschrieben werden kann beschrieben wurde. Wir hatten so viel Spaß, herauszufinden, welche Teile des Hauses wurden geändert, um unseren Raum zu bewohnen. Das Badezimmer ist sehr angemessen und ziemlich quaint. Die Toilette ist in dem, was die Häuser ursprünglichen Dusche gewesen wäre, mit allen Original-Pipework bedeckt durch Bilder. Zugriff auf das Badezimmer vom Schlafzimmer - Schritt auf ein Mat - Check unter dem Mat Und lachen, denn die Rohrleitung für das Original Toilette ist noch da. Aber hey, es war sauber, die Zimmer groß und schließlich ist es nur schlafen.

Very clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room. Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better. Please note there’s no lift, so we had to carry our luggage to the 2nd floor. Overall, would come back again, it was still a great stay!

Sehr sauberer und ordentlicher kleiner Innenhof, bequemes Parken und super bequemes Einkaufen. Chinesischer kleiner Bruder, schickte auch Gutscheine für verschiedene Attraktionen, vielen Dank. Sehr ähnlich wie ein kleines Hotel, der Preis ist nah an den Leuten, vier Tage geblieben, super.

Oh dear, where do I start? The unit (16) had a strange smell on entry......not the Rotorua pong we all know....but stale and greasy. The kitchen was beyond usable and the fridge was mucky. Stored a few wrapped goods in the larder but wouldn't use glassware, crockery or cutlery. Bathroom also needed better cleaning: base of shower door and windowledges were dirty. There is nothing welcoming in this unit.....no pictures, no clocks, no colour anywhere other than the bedding. Which brings me to the bedroom......there's nowhere to store clothes: in each of the bedrooms there is a cupboard but it has no shelves or rail and could barely be opened due to the position of the bed. Under the bed was in need of a Hoover. The lounge is OK although furniture could do with replacing.....just old and past its best. The whole place is soul-less. Car park is difficult to negotiate. Now there are a few good points: Location - an easy walk into town: the unit has Sky TV: Beds were comfortable and towels good quality. I mentioned my concerns at checkout but received no apology / explanation, just a smile and told that this was the only room available..... Sorry Kowhai Motel.....I am very disappointed. You can do better.

Would give 0 star if option's given, NOT FAMILY FRIENDLY, DO NOT book with them if you are travelling with young children and don't want uncertainties. PLEASE READ OUR EXPERIENCE BELOW PATIENTLY. We book a one night accommodation at Wylie Court Motor Lodge in Rotorua for 21/10/2023. 7pm tonight (one night before check in) , we received a phone call from the motel advising we were supposed to check in on he 20th. I checked my booking confirmation, it clearly said check in was on 21/10/2023. I called the motel back, the motel staff said they didn't know what happened, they said the information bookings.com dropped off for them was on the 20th, anyway there was no room available on the 21st. The staff offered alternative accommodation but not providing any details (eg. Location, size of the room, cleaness, facility etc) on the alternative accomodation. When we said we didn't want alternative accommodation as we were travelling with a minor (4 year old) and wouldn't consider anything we were not sure of, the staff became verbally rude/abusive and hung up. Considering our trip was due the next day, I called back, and she kept repeating ”now I'm going to talk and you listen!” said ”even if you show up tomorrow with your four year old, you won't be provided a place to stay”. She hung up to me again, the following times that I called back, the calls just went straight into voice mails. It's very clear that Wylie Court intended to dishoner its booking and force customer to accept alternative accommodation in threat of no other accommodation in the surrounding region would be available for the night appointed, under the awareness that we would be travelling with a minor and would not have any options. As a result, we cancelled our Rotorua trip, all prepaid tours were forfeited and we are in the process of negotiating with Wylie Court in travel loss compensation. WOULD NOT RECOMMEND IT TO ANYONE travelling to Rotorua Rigion, the standard of customer service was below unacceptable.