Hotels mit Bergblick Hotels in Rotorua

Nicht ein 4-Sterne-Hotel überhaupt - und schreckliche Erfahrung. Wir reservierten für 2 Nächte, Betten waren wie Rock, so viel Lärm (von Möbel bewegen, Kinder schreien und Leute spielen Pool in der Rezeption) dass wir nicht schlafen konnten. Nach Mitternacht ging er zu der Rezeption, Nachtpersonal nicht interessiert oder sympathisch. Werde erst nach 1 Uhr wach. Er bat um die mgr am Morgen zu sehen, nicht verfügbar. Erläutert an das Empfangspersonal die Erfahrung, die wir hatten und dass wir gerne einen Tag früh auschecken und eine Erstattung auf der zweiten Nacht erhalten, wenn nicht schlafen kann. Empfang sehr sympathisch und erstattung 2. Nacht. Bankkonto zeigt es wieder geladen. Rufen Sie den mgr, keine Antwort und keine Rückrufe. Email Empfang und sie wieder entschuldigen und verpflichten sich, wieder zurückzuzahlen. Manager dann Texte und sagt, es war nicht zufällig, dass sie mich wiederladen, sagte er, ich hätte nicht eine Rückzahlung. Ich sagte, sein Empfangspersonal hatte keine Fragen vereinbart. Seine Antwort: „Nein. Nein, sie hat nicht einmal die Autorität, das zu tun. Sie bedrohen sie auf der Website. Sie haben geblieben und verwenden Sie eine Entschuldigung, um Geld zurück zu beantragen, was nicht akzeptabel und nicht genehmigt ist. ’ Ich hatte mich tatsächlich entschuldigt, dass ich nicht in der Lage war, mit dem Manager zu lösen und sie war sehr sympathisch und hilfsbereit. Wie andere bemerkten, unzureichende Parkplätze und der Türverschluss im Zimmer schüttelte kontinuierlich, wenn sie betrieben wurden, so dass wir einen Tisch vor der Tür für Sicherheit setzen mussten

We held our annual conference at the VR Rotorua Lake Resort in May. From my first contact about holding our conference there, during the stay and after we have received fabulous communication and service. The whole team was very accommodating and I received fabulous reviews from our team of 30 including but not limited to, Awesome food, amazing rooms, great service. Personally I had a small issue with my room and upon speaking to House keeping about it I had someone from the maintenance team there within 10 minutes to sort for me. The conference room was great and tended to very well. The lunches and 3 course dinner were fabulous. A huge thank you to Rolando, Nick and the team for making our conference the best yet !!

The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

Kinder sind nicht erlaubt, nur 16 Jahre und älter können untergebracht werden! Geeignet für Flitterwochen-Paare! Denken Sie in Neuseeland nicht daran, die Regeln des weichen Schleifens und des harten Schäumens zu brechen. Der Aufenthalt von Kindern unter 16 Jahren ist grundsätzlich nicht gestattet!

Sehr schön und neuer Ort in einer ruhigen Umgebung. Wir genossen die geräumige Wohnung. Hell und neu, genau wie man es möge.

I usually try to find something positive to say, regardless of how bad the unit was. This time I can't. Perhaps the owners are doing their best, but I suspect they cater more for the tourists that are one off visitors and won't bother writing a review. Shocking unit. Would not stay again. No electric heating, we rang reception (onsite reception was not open in the 4 hours we were there) and a guy (with limited English) turned up pretended that the thermal heating was on and warming up. I ended up sending my husband out to buy an electric heater. Then our adult son visited and took one look at the unit and moved us to another motel. He was not having his parents ”stay in that hovel”. Some serious money needs to be spent on this place.

Wayne & Ingrid - Lodge Owners are hands on and incredibly attentive. The Lodge is clean and comfortable. The towels are super plush and the bathroom amenities are Molton Brown. Food is 5 Star! Chef’s are outstanding. We went trout fishing with Bob - we caught 15 pounds of trout. Bob was funny, informative and probably the best fisherman in Rotarura. The boat is big, comfortable and has excellent fishing equipment and technology. Our preplanned cycling tour got canceled. Wayne stepped up and found us an alternative and I must say it was the highlight of our trip so far in NZ. The bikes were top notch and the mountain bike trails were incredible with all levels accommodated for.