Rewriting as there appears to be confusion from TripAdvisor team. This review is about our experience with Towneplace suites and the Towneplace moving us to Sheraton. (Same hotel brand - Marriott), upon literal arrival. Since writing this, and having it posted, the Operations Manager, Samantha, of Towneplace Suites, graciously reached out to make what I feel, is a grand gesture and show sincere appreciation for our concerns. So thank you! This doesn’t excuse our upset for if “we” know better we do better! So, I will begin with this, we did not end up staying. Although I felt compelled to write this for our disappointment upon arrival. Leads me to say, in writing this, expressing our concerns, when “we” know better; “we” do better! Please don’t wait until I’m at your front door. We booked this hotel months in advance to attend a Nexus interview the following day, over another hotel - the Sheraton Windsor! Literally! Coincidentally, the weather that particular week had temperatures with heat warnings including air quality warnings. We drove 3+ hours after finishing work, to literally arrive to Towneplace Suites hotel being told their AC is not working and anywhere in the hotel! They knowing/ having this intel days before our arrival, as staff of the hotel advised us! We were neither called nor notified pre-arrival for us to make alternative arrangements!! This shows lack of respect for themselves, their customers including a Platinum Elite Member such as I! We were told if we stayed, the window does open albeit a few inches! It was not ideal. They said, the alternative is, “they send us to the Sheraton Windsor (their other branded property), at same rate.” (Many reasons for not booking with “other hotel” originally. Rooms are extremely small. And, TripAdvisor reviews for which I do rely on, were less than I would consider. We have never had any luck with “other hotel name” albeit now part of Marriott brand. Hence, the reason I was skeptical.) So after attempts to make immediate alternative arrangements, I came up dry, and acquiesced to their moving us to the Sheraton Windsor. I did express my reasons for not wanting to stay there. FYI -and ORIGINALLY we got no offerings of any kind. No discounts, no free parking, no price adjustments, no offer of Marriott points. NOTHING! This is a huge inconvenience and now the restaurant we wanted to eat at, becomes unavailable option. I’ll explain! FYI - I will submit a separate review of the “other hotel”, and FYI, in advance - we would not stay there again! So, are we disappointed and put out we, as Platinum Elite or really any guest, be given Marriott points to express “sincere” gratitude? I chose the Towneplace Suites for the size of the rooms, and based on TripAdvisor reviews! To reiterate, since the original writing of this review, the posting of this review, and the hotels respectful response thereafter and then, their literal email reply - directly reaching out to us, I am grateful for suc
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