Verified traveler
15. Januar 2024
The hotel was nice for the price and the views of Detroit were gorgeous. The front desk service and timeliness of check in was UNACCEPTABLE! We arrived at 3:00 pm for check in. We were told our room would be available until 5:00 (2 hours beyond the check in time). The front desk agent was very rude. They were supposed to call us when the room was ready so we walked to the attached bar to wait. After 2 hours, WE waiting in the LONG line to inquire about the status of our room…..it was finally ready. So, 2 hours late and never received notification from the hotel, we had to wait in a long to inquire. We definitely will not return especially with the other selections in the area.
Übersetzen