Gastnutzer
27. Februar 2023
Sadly this hotel put a sad shadow on my trip to Zell am Ziller. I booked a room via an agency well in advance, and a week before my arrival I e-mail the hotel to check that everything is in order, and I only received short e-mail that they dont have my booking reservation and that they are fully booked. After a lot of long phone calls with the agency, they could verify that the hotel indeed received my reservation, they just refused honor the reservation, probably got a better from someone else. I have stayed my fare share at hotels, but have not yet received this kind of low service standard, no intention to help out at all. Luckily my agency managed to find me a very nice hotel instead of this one. If you want a full customer experience dont chose this hotel. If you just need roof over your head, it might be enough, if you manage to get a room...
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