Tu wang ju ke zhan

錢不配位，床單黑不溜秋

雖然店家很熱情，有問題也馬上解決，但我想説問題真的有點多，門口的報警器一直響，屋裡爬進來伸直了有拳頭大小的大蜘蛛，趕到陽台竟然從牆旁邊的洞口又爬回來了，我這才知道下面有這麼大個口子，然後要個被子催了好久才送過來

差到爆。 房間環境亂七八糟地上瓷磚，五顏六色跟垃圾堆拼接的一樣説是瀑布房。 結果衹能看到一點點。 房間隔音非常差。 流水聲根本吵到睡不着。 差差差。不值得 對不起這個價格

在**上搜尋到了芙蓉鎮，然後開始預訂酒店，第一眼就看上這家客棧，還是在景區內瀑布旁。剛進入客棧就感覺到客棧高大，大廳輝煌。房間乾淨，舒適，衞生好，設備齊全。晚上可以到客棧樓頂大大的觀景台上吃飯，飯菜可口。免費唱歌🎤，。走的時候服務員還送了一段，感覺這次旅行有家的温暖，。 🍃環境：

酒店位置好，可以看到瀑布。服務更好，帶着兩個小朋友，前台大姐出來接幫忙拿行李，走的時候也是送出景區，還送了一瓶山胡椒油，拌麪拌粉絕絕子，👍

客棧本身還可以，房間有個陽台看着古鎮夜景還不錯，被褥衞生間算是乾淨吧，被子有血跡，但跟老闆説了後給換了新被單也就沒事了。但絕對不會推薦人過去住自己也不會再去了，老闆和客棧工作人員都不太會做生意，沒有服務意識，總之讓人感覺到心裏不舒服，第一，一根老冰棍老闆説是住店便宜賣2塊，可一會再買就4塊一根了，我説不是住店的客人賣2塊嗎，老闆趕緊説自己算錯了，就一根冰棍還能算錯了？第二，晚上在老闆家吃飯，我們帶着三歲孩子吃完飯愣是等了一個半小時一個菜沒給上來，催了五次老闆，又過去了四十分鐘衹好自己去後廚看看什麼情況，結果發現廚師還沒給炒，一共就要了兩道菜一個半小時都沒給上一道，老闆的解釋是她們的服務員看錯桌號了把我們的菜給了其他桌，結果比我們晚點菜的都吃完走了，我們都沒上菜，孩子都餓過勁了，老闆説話語氣理所應當毫無抱歉。第三，像是給了錢就不用搭理你了的感覺。服務我是一點感覺不到，讓老闆來接打了三通電話，都沒提前點出來，我們到了遊客服務中心還是等了老闆半天，店員才來接我們，又累又熱的站在那等着人接，走的時候退房根本連句話都沒有就更別提能幫你拎個行李送送你了，就這樣我們夫妻兩人拿着兩個行李揹着大雙肩包，還抱着個三歲孩子走着石板路艱難的走出鎮子去坐車。第四，我們退房當天問老闆有沒有芙蓉鎮直達鳳凰古城的巴士，老闆特別不耐煩的衹給我扔下一句，“沒有直達車，你們自己打車去”，我説“185公里呢，打車多貴啊，您能幫我問問巴士怎麼坐嗎”，結果老闆理都沒理就去他們家餐廳幫忙了，留下尷尬的我，然後我衹好到鎮子裏旅遊中心和旅行社攤子上到處打聽了三家有沒有芙蓉鎮直達鳳凰的巴士，結果三家旅行社老闆都回答我當然有了。我每年經常帶孩子旅旅遊，但是卻很少給出客棧酒店去評價，比較懶得寫東西，可是這家真的讓我全程覺得自己欠誰的，感受不到任何服務。老闆如果生意和評分想做好，真的需要用心服務，對待每位客人，而不是做這一次買賣！

一眼就選中這家酒店的房間，位置看瀑布絕佳，露台上吃個飯欣賞一下夜景，還有小鎮的音樂，很舒服，不錯的享受，晚上瀑布的聲響很助眠！

I booked 2 rooms in this hostel. One for my parents in their 60s and the other for me. I decided on this hostel because I saw the picture and the info that the room has a waterfall view. Which does, although it turns out that the hotel itself isn't located adjacent to the waterfall. It's just that it's the highest building around so it could offer a better view of the waterfall. The glass pane is a bit misleading. The view of the waterfall can be seen by the balcony. However, looking through the glass pane and you could only see lots of ****s crouching over old roofs. The room itself is also very small. I need to give the hostel 3 stars for its service because initially I booked for the wrong date and the condition doesn't allow for modification. So I reached out to the owner via Wechat with the phone number given. With some language barriers to figure out, the owner was kind enough to modify the date for us. But otherwise, I would have given the service less than 1 star for the fact that my parents' room was on the 4th floor without elevator, and the butler, upon seeing their huge loaded luggage, went instantly to get my parents' smaller, lighter carry-ons and rush up the stairs without looking back despite the fact that my parents tried to call them many times. The amenities were in a pretty mess. The downstairs is a lousy restaurant with children watching tvs and elders eating here and theirs. We spent so much for the balcony's view but regrettably the balcony lamp was broken. The toilet was a sit-up kind, my room is the regular, impressively with the electronic fancy kind. But using them once got it clogged and asking the reception to have her hand us the plumbing stick for us to fix ourselves... waking up early in the morning only to find out that the hallways' light of the whole building was turned off and it was pitch dark. I have to go around and find the switch to turn on each myself. No need to mention the fact that I have to carry all our bags down myself since there is no one awake by the time I need to check out... All in all, not really worth the money spent...

The hotel was in a great location. You can see the entire waterfall and city from your room. There were only two main things that concerned us. The first was the smell. The hotel is located on top of a restaurant; therefore, you would often smell food in the room and in the halls. We did not quite enjoy the smell. The second is the cleanliness. Brooms and trash bags were left in the hallway as the cleaner cleaned the hotel. It felt quite unclean. The view on the side of the room/ hotel was also all trash. In the pictures, it looked like mountains or trees. For foreigners, please check whether your room had sitting or squatting toilets. We had squatting toilets, but the photos did not show it.