When we checked in the room was dirty and outdated, the couch in the room was all ripped, we contacted reception to give us another room, The other room was a little bit better, but unfortunately the cups supplied for tea and coffee where dirty, terrible lack of communication between staff, we got a late checkout for 12:30pm, when it came to the day of checkout, the staff burst into our room at 11:30 never knocked and my wife was not dressed we told the staff we had a late checkout but still reception calls us at 12 and ask why we haven’t checked out I had to explain myself again that we had a late check out for 12:30 pm, the only good part of it was the food was nice, the bar staff had not got a clue, I would not recommend Treacy’s hotel of Waterford. On the day they would not accept cash without photo ID I had to pay by card if I had not got a card I would’ve not been able to pay for the room, they would not accept my wife’s ID because the room was in my name, did not say in the policy That they did not accept cash without ID or any where in the hotel on the email I received from Treacy’s they said check out for 12 pm but I was informed that it was 11:30am the next day when I was looking for a late checkout, they need to update the website and information so customers will have the right information before the book the room.
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