Hotel & Restaurant Zum Auerhahn(Stadthotel Restaurant Auerhahn)

I travelled with Crusader Holidays, arrived 9th Sept left 15th Sept 23 Hotel is right in the Centre of Vocklabruck. Most of the staff were rude or simply ignored you if you dared to speak to them or get their attention. Food was terrible, think they felt we were just a Coach party (and English) so any old muck for evening dinner would be ok, dinner and breakfast included in our package. Frozen veg not properly defrosted, carrots and peas like bullets. Rice or potato’s every night on their own or together. Was short changed twice by the staff, one staff member admitting their error, and still gave me wrong change after that. Bar Manager and good friend of owner was rude, and wanted us out of bar in eve, demanding we pay bill and leave.we were residents ! The hotel is in desperate need of refurbishment and still sits in the 1960’s and so does the owner. Insisted on moving room on day one, given room 405 which was a death trap on top floor, 4 rung step ladder left in room for us to trip over and we are both disabled ! Got moved to Room 306 next day, which was an improvement. Many fellow coach travellers complained about hotel and food and rooms to owner but ultimately ignored. I hope someone at Vocklabruck or Austrian Tourist board reads this because Hotel Aurehahn is a disgrace. The owner in his 70’s has probably made a fortune from this place over the years and thinks he’s fireproof. Locals told me he pretty much owns and runs the town, lending money to start up cafes and businesses in the town centre if it suits his purpose. I have never stayed in such a bad hotel as this and have no idea why Crusader Holidays used it ? Shame really, coz it’s such a pretty little town, with idyllic surroundings, and useful to get to lakes etc. Please don’t stay there, it’s ghastly !

I stayed in this Hotel for 6 days on a business trip. The experiences have been horrible. When I reached Hotel, the owner handed over the slip for my entire stay swiped on my card (~350 Euro). This was done purely based on my credit card number shared with them by my Travel agency. I never gave any physical card to entered my card pin on swiping machine. On returning back to my country I got statement which stated that they charged Euro 750 on Top of the actual stay purely based on my card. this is not less than fraud. I reached out to them and since last 8 weeks they have not refunded my money. on following up with them the Hotel owner threaten not follow up else he will not refund. This is not less than cheating & batter to avoid this hotel rather than saying sorry like me. Imagine how much fraud they can do with this.