Gastnutzer
12. Juli 2023
We went as a family of 7 members to spend 9 nights in Benares. We chose this hotel because my daughter had stayed there in 2019 and enjoyed her stay so much that she recommended it highly. Unfortunately, either the service has deteriorated since then or the hotel is simply not geared up for senior citizens and/or pilgrims. First the good part: the rooms are clean and neat, and the staff, though inexperienced and improperly trained, do try their best in the absence of adequate support from the owner. The hotel is well situated right at Assi Ghat. Now the deficiencies: 1. One of the rooms was supposed to be "triple occupancy" which the owner acknowledged. However, the rooms were too small for triple occupancy, even those described as "mini-suites" which were anything but. 2. We reached at 11:00 in the night and were aghast to see that for the 3rd bed, the staff put a 3" high mattress on the ground and expected one of us to get down on it. The owner knew that our group was of elderly people with the youngest aged 72. None of us could get down to the floor and up again, every night, maybe several times a night! Despite booking weeks in advance and informing him of our group profile, no appropriate arrangements had been made for a foldable bed. After 24 hours of argument, the owner finally got the staff to stack several mattresses one on top of the other to make a makeshift bed which was, at least, usable. 3. We had specifically asked if room service / 24 hour food service was available because 3 of our group were diabetics and one a cancer survivor on a strict diet; we were told by the owner that custom-made food would be available. The tariff was inclusive of breakfast. However, breakfast was available only after 8 am while we needed it earlier because of the diabetics in our group. The owner was also aware that we were coming for temple darshan which is early in the morning, but no provision was made for breakfast or tea early enough for us to reach the temple by 5:30 am for darshan. 3. When we tried to order breakfast later, we realized that for every order we gave, the cook had to run out and buy the specific ingredients for that order from the market. No stock of ingredients was readily available. So much so that when I asked for a slice of lemon for my water, he ran out to buy lemons. The only thing the cook was prepared for (vegetarian) was toast and jam. Tea at 4:30 am (pre-darshan) was undoable for them and the owner's reply was "who has tea at 4:30? You are too demanding!" 4. We also came to know there is no stove in the kitchen. The cook manages only with a microwave oven. 5. Bathwater is not available early in the morning. Part of our group could not go for early morning temple darshan because of no bathwater. Even when three of us fell sick with diarrhea, we had to struggle for water and had to keep complaining to the staff who made us wait for hours before the tanker came in. 6. Coming to the staff -- not enough staff, untraine
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