Hampton by Hilton Hotels in Vancouver

Dear Hotel Manager, I hope this message finds you well. I recently stayed at the Hampton Inn/Hilton in Vancouver and wanted to share some feedback regarding my experience with the front desk team. Unfortunately, I found the level of service to be below the usual high standards I associate with the Hampton Inn/Hilton brand. Specifically: I arrived at the hotel at 1:00 a.m. on December 15, 2024, and was informed by the front desk staff that I could not sit in the lobby because my check-in time was 3:00 p.m. The staff member's approach felt dismissive, and I was asked to leave the lobby, which was disappointing after a long journey. Upon arrival, I even cant not have a cup of water, and it was not provided. Is this due to hotel policy, or was it an oversight? Basic services such as offering water to arriving guests are often considered a courtesy and can greatly improve the guest experience. Additionally, the front desk staff seemed inattentive during check-in and did not address my concerns effectively. This lack of professionalism left me feeling unwelcome. I understand that managing guest interactions can sometimes be challenging, but I believe addressing these issues could significantly improve the experience for future guests. Thank you for taking the time to review this feedback. I appreciate the effort your team puts into ensuring high-quality service and hope this feedback helps uphold the reputation of your brand.

Es gibt einen komplimentären Shuttleservice zum Flughafen Vancouver in Abständen von 30min - 6:30am, 7am und so weiter. Sehr empfehlenswert, dass Sie die Buchung bei der Rezeption während der Eincheckung machen. Selbstbedienen kostenloses Wasser Kaffee/Tee/Hot Water in Level 1 Lift Lobby. Ice zur Verfügung am Eisverkaufsmaschine in der Nähe des Aufzugs der Gäste’ Ebene. Allerdings gibt es keine Kettle im Zimmer und sie gab uns nur 1 Flasche Wasser, das nicht genug für die 2 von uns war. Die Zahnbürste wurde bei der Rezeption während der Eincheckung gegeben. Frühstück beginnt um 6 Uhr.