MIllennium Plaza Hotel & Mall Ulaanbaatar Bewertungen

Antwort der Unterkunft: Dear HOE,Thank you for your kind review and recommendation. We’re pleased to know you enjoyed our cleanliness, service, and breakfast.While we understand our location may require some planning for transportation, we’re glad it worked out for your stay. We appreciate you sharing your experience and beautiful photos, and we look forward to welcoming you again!Sincerely,Hotel Group Mongolia Management

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie einen insgesamt angenehmen Aufenthalt hatten und die Toilette sauber und komfortabel fanden. Wir danken Ihnen für Ihre Geduld mit dem Heizungsproblem in der ersten Nacht und sind froh, dass die Kommunikation mit unserem Personal an der Rezeption reibungslos verlief. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotel Group Mongolia Management

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen die zentrale Lage unseres Hotels mit bequemem Zugang zu Supermärkten, Restaurants und dem nahe gelegenen Platz gefallen hat. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie mit dem Aufzug zum Fitnessstudio und den Öffnungszeiten des Fitnessstudios hatten. Wir freuen uns auch über Ihr Feedback zum Frühstück und werden uns überlegen, wie wir es verbessern können. Wir hoffen, Ihnen bei Ihrem nächsten Aufenthalt ein reibungsloseres Erlebnis bieten zu können. Mit freundlichen Grüßen, Hotel Group Mongolia Management

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen komfortablen und ruhigen Aufenthalt in unserem Deluxe-Doppelzimmer hatten. Es ist schön zu wissen, dass unser Rezeptionsteam Ihnen in einer unbekannten Gegend mit hilfreichen Informationen helfen konnte. Wir freuen uns über Ihr positives Feedback zu unseren Annehmlichkeiten und unserer Sauberkeit. Wir freuen uns, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Hotel Group Mongolia Management

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir entschuldigen uns für die anfänglichen Probleme, mit denen Sie konfrontiert waren, freuen uns aber, dass unser Team Ihnen umgehend helfen konnte. Wir freuen uns über Ihr Feedback zum Standort und werden es bei zukünftigen Verbesserungen berücksichtigen. Vielen Dank, dass Sie unsere Einrichtungen und Sauberkeit anerkannt haben. Wir hoffen, Ihnen in Zukunft noch besser dienen zu können! Mit freundlichen Grüßen, Hotel Group Mongolia Management

Antwort der Unterkunft: Dear Valued guest,Thank you for taking the time to provide your feedback about your recent stay at Millennium Plaza Hotel Ulaanbaatar. We are truly sorry to hear about the challenges you faced, particularly the lack of hot water and limited staffing during your visit. These are serious issues, especially considering the cold weather, and we deeply regret the inconvenience this caused.We will immediately address these concerns with our maintenance and management teams to ensure that similar situations do not occur in the future.We appreciate your positive note on cleanliness, but we also acknowledge that other aspects of your stay fell short of expectations. Your feedback will help us improve our services and staffing to ensure a better guest experience.We hope to have the chance to welcome you back for a more comfortable stay.Sincerely,Hotel Group Mongolia Management

Antwort der Unterkunft: Dear valued guest,We sincerely apologize for the minibar misunderstanding and the poor service you experienced. This resulted from an internal communication error, which we're addressing immediately.We're improving our processes and retraining our staff to prevent such incidents. Your feedback is crucial for our improvement.Please contact us directly so we can make this right. We value your input and hope for the opportunity to regain your trust.Sincerely,Hotel Group Mongolia Management.

Antwort der Unterkunft: Dear Christian Ciro,Thank you for choosing the Millennium Plaza Hotel Ulaanbaatar and for sharing your review. We truly value your feedback as it helps us improve and ensure every guest has a memorable experience.We’re delighted to know you appreciated our convenient location, especially in navigating Ulaanbaatar’s busy traffic. Our team strives to provide value and comfort, so we’re glad to hear you found the pricing reasonable and the cleanliness exceptional.That said, we regret that certain aspects of your stay didn’t quite meet your expectations. We’re continuously working to enhance our amenities and services, and your insights are invaluable to that process.Should you decide to visit Ulaanbaatar again, we’d love the opportunity to welcome you back and offer a stay that exceeds your expectations. Please feel free to contact us directly, and we’ll be happy to assist with any special arrangements to ensure a truly enjoyable experience.Thank you again for your feedback, and we hope to host you again in the future.Sincerely,Hotel Group Mongolia Management

Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations in every way. We greatly appreciate your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities.We look forward to welcoming you back on your next trip to Ulaanbaatar! Thank you for recommending us so highly.Warm regards,Hotel Group Mongolia Management

Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our overall service.We apologize for any inconvenience caused by the internet speed during your stay. Ensuring a reliable and fast internet connection is important to us, and we will investigate this issue further to make improvements.We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards,Hotel Group Mongolia Management

Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that we exceeded your expectation. We appreciate your kind comments about our friendly staff and delicious breakfast. We understand your feedback regarding breakfast options and will take this into consideration for future improvements.Your comments help us ensure that we continue to meet the needs of our guests. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our Millennium Plaza Hotel & Mall, Ulaanbaatar!Sincerely,Hotel Group Mongolia

Antwort der Unterkunft: Dear valued guest,Thank you for your review of Millennium Plaza Hotel Ulaanbaatar. We deeply apologize for the serious failure in our airport transfer service, both for your arrival and departure. This double oversight in our transportation service is completely unacceptable and does not reflect our service standards.While we appreciate your positive comments about our convenient location near the shopping center, we understand that the transfer issues severely impacted your overall experience. We are thoroughly reviewing our transfer booking and confirmation procedures to prevent such incidents from recurring.We sincerely hope you will give us another opportunity to demonstrate our true service capabilities.Sincerely,Hotel Group Mongolia Management

Antwort der Unterkunft: Dear Valued guest,Thank you for your review and for highlighting our convenient location near the wrestling stadium and main square. We're glad you enjoyed your stay overall, but we apologize for the rudeness of the gym staff. We will address this with the team to improve our guest service. We hope to welcome you back soon!Sincerely,Hotel Group Mongolia Management