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Negative Bewertungen(60)
Guangzhouhaizhuguojihuacunminniudachun
Superior Zimmer mit Queensize-Bett
Aufenthalt im Aug. 2024
Business
14 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Sept. 2024
gooooood
Antwort der Unterkunft: 尊敬的廣州海豬國際化村民牛大春女士/先生,您的誇獎蘿蜜歐仔仔收到嘍~眾裏尋他千百度,驀然回首,驚喜地發現了您的五星好評,非常開心得到您對酒店環境及服務等各方面的滿意,短暫的停留,滿滿的回憶,希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦!順頌時祺 廈門海旅温德姆至尊酒店
Platinum Giude
Executive Sea-View Double Bed Room (Sea-View Balcony, High Floor)
Aufenthalt im Febr. 2024
Single
107 Bewertungen
3.7/5
Gepostet am 9. Apr. 2024
In the end, the hotel provided me a dessert that I originally should have given me, and I felt a little better.
---♡♡♡
A hotel that keeps saying it can't be done.
Since the lounge was under construction, I heard that lounge benefits were available at the cafe on the first floor, so I made a reservation.
When I arrived at the hotel, I was told number 3 that they couldn't do anything because the lounge was under construction.
They gave me the key and told me I could go up, so I asked them if they had forgotten anything, and they answered no. When I showed them the hotel reservation conditions, they gave me a name tag and two snacks as a special gift.
In the end, I went out to eat, and when I asked again, it turned out that I had given the wrong answer.
They say they can give you cake, fruit, and coffee just within three hours. I'm full, but it's amazing.
The weather was 30 degrees and the swimming pool was under construction so I couldn't use it.
Übersetzen
Antwort der Unterkunft: Dear Valued Guest,We are delighted that you arrived in this beautiful city and chosen to stay with us at Wyndham Grand Xiamen Haicang. Hotel Lobby Lounge is exclusively reserved for our Executive Floor guest,We are delighted to provide personalized service to make your stay with us inspired. The opening hours are from 10:00 to 21:00,afternoon tea service and all day soft drink,coffer and tea service. I apologize for not being able to provide you with a perfect stay. We are sorry for the service problem of the front desk staff you mentioned. Please believe that this is not our usual service standards and requirements. We will further enhance and improve our service details, and strive to provide guests with thoughtful and intimate service experience. Due to the large temperature difference in Xiamen recently, the swimming pool will be open normally in May. We are very sorry for the inconvenience and trouble. I hope you can choose our hotel again, so that we can have the opportunity to serve you again. Thank you again for your feedback and look forward to seeing you again. Cordial greetings from the hotel
A.R.
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Apr. 2024
Business
40 Bewertungen
3.5/5
Gepostet am 16. Mai 2024
Good breakfast. Nice views. some equipment are old. TV is small and quality of the channels are not good. No smart toilet and no minibar.
Übersetzen
Antwort der Unterkunft: Dear Ms. / Mr. _TXXXhrn1ihf****, welcome to Wyndham Grand Xiamen Haicang and review! We are honored to hear of your approval of the hotel environment and the breakfast buffet. Since its opening, the hotel has paid great attention to the maintenance and maintenance of facilities and equipment, and the 55-inch TV in the room has 47 domestic and foreign channels for you to choose. Due to the room type, only the minibar is available in the suite, we are sorry that we did not bring you a perfect stay experience. We are very sorry for the inconvenience and trouble. We sincerely look forward to your giving us the opportunity to serve you again.The hotel has always upheld the Wyndham Supreme "always treat with warmth" brand commitment, committed to let customers feel life, enjoy comfort, and strive to provide attentive service. Looking forward to meeting you again. Wyndham Grand Xiamen Haicang
Yulee0715
Premium-Suite
Aufenthalt im März 2023
Pärchen
8 Bewertungen
4.7/5
Wunderbar
Gepostet am 6. Apr. 2023
Wyndham Grand Hotel is a bit far out but it's really peaceful and quiet for families that need some rest and to catch up on their sleep! The staffs were so friendly and helpful for a request I've asked for and accommodated my every needs! We were welcomed with small gifts and free afternoon high tea that is part of our room package!
Übersetzen
Antwort der Unterkunft: Thank you very much for your staying with us and we hope you are well. It is highly appreciated for your acknowledge and recognition, definitely it will be shared within our team to have them motivated and encouraged for providing better customer service.We look forward to your visiting again in the upcoming future.
Irene
Deluxe-Doppelbettzimmer mit Meerblick
Aufenthalt im Dez. 2022
Single
11 Bewertungen
4.5/5
Großartig
Gepostet am 21. Jan. 2023
Amazing room, sea view even from bathroom. The help from Lydia and Peter in English made my stay even more comfortable. Thank you both ❤️ The service was great and quick. Breakfast was rich with warm and cold options. Plenty of fruit choices. I would advise to add cheese to the menu.
Übersetzen
Antwort der Unterkunft: 世界上有兩句話最浪漫動人,第一句是"我愛你",第二句是"你家酒店真好",感謝您在百忙之中分享您的入住體驗,也謝謝您對我們的鼓勵和肯定 ,小温會和小夥伴們繼續努力,為您和其他客人提供更好的服務,總以温情相待!真誠地期待您再次光臨,祝您生活愉快!
Rittzz
Premium-Suite
Aufenthalt im Juni 2023
Business
45 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Juli 2023
We had a wonderful few days stay. The receptionist (Tina) provided us with a room with a nicer view of the bay.
Unfortunately, executive benefits are not what they used to be. Trip and the guide in the room still show the full range, but in many cases this is outdated information.
Nevertheless, the hospitality is particularly high in this hotel. Special thanks also to the cleaning lady. Very alert to clean the room during breakfast and to provide plenty of extra water.
Übersetzen
Antwort der Unterkunft: Thank you for your recent stay at Wyndham Grand Xiamen Haicang. I am glad to hear that you enjoyed your stay. Thanks for taking the time to write your heartfelt review. and I hope to see you again soon.
Gastnutzer
Deluxe-Familien-Suite (2 Zimmer), Meerblick
Aufenthalt im Okt. 2023
Business
4 Bewertungen
4.2/5
Sehr gut
Gepostet am 20. Jan. 2024
Sound proof need to improve.
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for you taking time to write down the comments for us, the hotel senior management will pay close attention on the service quality and service efficiency and lead the whole team to create the warm stay experience for every guest. Wish to see you with us very soon and hope you that every thing goes success in new year
Shackay
Deluxe-Zimmer, Stadtblick (2 Betten)
Aufenthalt im Apr. 2024
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Mai 2024
lucky
Übersetzen
Antwort der Unterkunft: 尊敬的Shackay女士/先生,感謝您光臨廈門海旅温德姆至尊酒店,十分開心您對酒店位置、設施、衞生及員工服務的認可,已向前台lucky同事表達您的讚賞。得知您在這都市綠洲中度過了一段美好的温德姆至尊之旅,我們倍感榮幸。期待與您再次相遇!順頌時祺 廈門海旅温德姆至尊酒店
RXu
Deluxe-Zimmer, Stadtblick (Queensize-Bett)
Aufenthalt im Febr. 2023
Business
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 11. März 2023
Umi Chen is good
Übersetzen
Antwort der Unterkunft: Again gorgeous words are not as good as your praise to the real, to the natural, to the cordial, welcome you home next time, I wish you good luck.
Antwort der Unterkunft: 尊敬的Shiori-女士/先生,【一線旖旎海景】來自廈門海旅温德姆至尊酒店的問候。感謝您對我們酒店健身房和海景房的評價。我們非常高興聽到您喜歡我們的健身房設施和海景房的夜景。我們理解施工可能會對您的日間景觀體驗造成一定影響,對此我們深表歉意,並會盡力減少對賓客的影響。關於早餐的口味可能沒有完全達到您的期望,酒店會認真考慮您的反饋,努力提升我們的餐飲服務。我們始終致力於為賓客提供舒適和現代的住宿環境,以及便捷的地理位置。我們期待您的再次光臨,讓我們有機會再次為您提供優質的服務和美麗的景色。願您的每一天,都如海風般自由,如海浪般歡暢。順頌時祺 廈門海旅温德姆至尊酒店
Antwort der Unterkunft: 尊敬的Tony6663女士/先生,【打卡鼓浪嶼超便捷】您的誇獎小温收到嘍~眾裏尋他千百度,驀然回首,驚喜地發現了您的五星好評,非常開心得到您對酒店環境及服務等各方面的滿意,已向前台July同事表達您的讚賞。短暫的停留,滿滿的回憶,希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦!順頌時祺 廈門海旅温德姆至尊酒店
Antwort der Unterkunft: 尊敬的M24055****女士/先生,【一線旖旎海景】哇!看到您這麼喜歡這次的入住體驗,小温真的開心得不得了!您説這是一場“説走就走的旅行”,小温覺得,能成為您旅途中的一部分,真的超級幸運呢!拉開窗簾就是碧海藍天,心情瞬間被治癒——這樣的描述簡直太美了,小温都能想象到您站在窗邊欣賞風景時那種放鬆的樣子!聽説您特別喜歡房間的佈置,尤其是小童帳篷和小玩具,小温也替小朋友們開心!帶娃出行真的不容易,但我們一直希望能讓每一位家庭成員都住得舒心、玩得開心~還有浴室的超大浴缸和貼心設計,能讓您洗去疲憊,小温也覺得特別滿足!您的誇獎真的讓我們心裏暖暖的,特別是您説“下次還來”,小温已經開始期待啦!下次您來,小温一定幫您準備好最美的海景房,再偷偷加點小驚喜,嘿嘿~願您的每一天,都如海風般自由,如海浪般歡暢。順頌時祺 廈門海旅温德姆至尊酒店
Antwort der Unterkunft: 尊敬的M275776****女士/先生,【一線旖旎海景】得知您再次選擇了我們,彷彿一陣温柔的晚風拂過心頭,暖意融融。您筆下描繪的海景與海滄大橋的壯麗,彷彿一幅畫卷在我們眼前徐徐展開,而您,正是這幅畫中最動人的風景。前台的Pinky笑容如晨曦般温暖,服務如清泉般細膩。您的讚美,我會如傳遞一封情書般,鄭重地交到她的手中,讓她知道她的用心被您温柔地收藏。早餐的豐盛,是我們對您一天美好的祝願。每一道菜餚,都承載着廚師們對美味的執着與熱愛,期待下次為您帶來更多舌尖上的驚喜。您的推薦,如同夜空中最亮的星,照亮我們前行的路。我們心懷感激,期待與您的第三次相遇,願每一次重逢,都如初見般美好。願您的每一天,都如海風般自由,如海浪般歡暢。順頌時祺 廈門海旅温德姆至尊酒店
Antwort der Unterkunft: 尊敬的_WeChat220275****女士/先生,【一線旖旎海景】我們由衷地感謝您對酒店的細緻評價和高度讚賞。得知您在酒店的每一個細節都感受到了舒適與愜意,從寬敞的電梯廳、寧靜的廊道到精心佈置的房間,都為您帶來了賓至如歸的體驗,我們感到無比欣慰。海滄大道的迷人風景和便捷的地理位置,確實為您的騎行之旅增添了無限樂趣,而距離嵩嶼碼頭僅十分鐘的路程,更是為您的鼓浪嶼之行提供了極大的便利。我們特別高興聽到您對服務的認可,無論是辦理入住時的温馨菊花飲,還是對房間更換要求的積極響應,都體現了我們團隊的專業與熱情。海景房直望鼓浪嶼與廈門島的壯麗景色,無疑是您旅途中的一大亮點。雖然天公不作美,大雨影響了您的觀景計劃,但我們相信,這將為您下次的光臨留下更多期待。我們期待着您的再次蒞臨,讓我們有機會再次為您展現酒店的獨特魅力,併為您提供更加完美的服務體驗。順頌時祺 廈門海旅温德姆至尊酒店