Lavande Hotel (Turfan Grand Cross)

Well located, and really clean. Rooms were as the pics say They are. Staff were really helpful to help organise tours and give information. The receptionist Joe was super helpful friendly and deserves a raise. She made the stay pleasent. Breakfast was Chinese and so so. But overall good.

First and foremost, this hotel accepts foreigners. The hotel is quite ok but not great. I booked a no-window non-smoking room (don’t do it, go for room with window) because I thought there is more chance people still smoke in non-smoking rooms with windows. The first room they gave me, put the key card on and electricity didn’t work. Waited for them to check with no result so I was relocated to another room. It’s non-smoking but I can clearly smell the smoke. Took 2 days for the smoke smell to go away which is a pity. The room is small but enough for a solo like me. Each floor they built 4 lines of rooms, the 2 middle lines stay wall-to-wall to each other and are the ‘no-window’ rooms. I would definitely recommend you to choose the room with window, because it means you don’t share a lot of ‘walls’ to other room and have a window to open at least for circulation if room is smelly or if room is too hot. In my case, my room smells smoke, and the room heater system only allows 34-37 degree celsius which is crazy! Very hot if turned on so I had to turn it off the whole time I stay at the hotel. Even though it is winter time, the whole hotel is already on heater. Unable to adjust room temperature is annoying because it means no air circulation. There is a blowing machine (similar to a fan) in the room but it is not efficient quickly enough. The room feels extremely suffocating. I did really wish for a window. Also because the no-window rooms share 3 walls with other rooms (not counting the upper floor), it’s more bad-luck chances for weird noise. In my case, I had to endure one whole freaking night with 2 loud Uyghur couples who cannot hold themselves back from banging the freak out and making all kinds of terrible terrible noise. Seems like no soundproof for these walls.

Very friendly and helpful front desk, special thanks to the very pretty 小麦 for her help and service, ever ready to help

Excellent location. Right outside the main square. Staff was helpful and friendly. My room was upgraded to a window room. Thankfully as the aircon for some reason stopped working but I’m sure it’s just a glitch which can be fixed. I would stay there again and would recommend to others.

衞生很好，白天見到的兩位服務人員態度和服務都特別好，一位叫小麥的美女和一個有點啤酒肚的帥哥，還給我推薦了美食，到了下午換班了吧應該是畫風就變了，我把房卡忘房間了，我讓前台工作人員幫我刷卡我上個電梯，她説等，當時前台也的確有人在開房我就等，等了半天保安大叔來回兩趟前台都沒説讓保安大叔給幫忙，就讓我等，我有點不耐煩大聲問好了麼，這才讓保安大叔幫我刷電梯上樓，到房間我發現空調調到17度比外面還熱，所以空調製冷有問題，十點多我想開電視看會發現遙控器是壞的，我就給前台打了兩個電話根本沒人接聽，換班後服務真的差的讓人體驗感很差，下面圖片是我給前台打電話的截圖，沒有人接聽。

相比於之前的麗楓 這次房間有些陳舊了 衞生不太到位 無窗房還是不能選 好在交通便利 處於市中心位置 周邊吃的也很多

酒店房間很新，房間設備很齊全，服務人員小麥的態度非常好 遇到的人很有福氣哦，附近外賣也很方便，上下高速也很便利。吐魯番很好玩，常來。

挺好，安靜，衞生，床也很大好睡。位置便利。前台小麥送了兩瓶水，服務很好。謝謝

酒店地理位置優越，交通方便，房間舒適温馨，服務十分好！