Wellbrook Rooms

I booked at 3pm and arrived after 6pm but no one was there. I had not received any correspondence so i phoned them. They hadn't checked so didn't know i was coming and the room was not ready. They made their way to the apartment while I waited in my car, and 'cleaned' it. The cleaning took less than 5 minutes, which I found worrying. It certainly hadn't been vacuumed. I also wasn't aware that it was a shared bathroom when I booked. Disappointing.

I made a bit of a mistake when booking and didn’t realise that the bathroom was shared with another room. I contacted the owner who was brilliant. He came to see us and after realising that the stairs were also a problem for me, he offered us a full refund and also advised us of other places that we could stay. Owner was fantastic.

On the night of the 17th July I stayed at this property. The hotels .com booking stated I’d have the entire place to myself and still does as of the 10th August 2023. I woke up in the night to a naked, urinating, clearly intoxicated man next to my head in my bedroom. I jumped out of the bed as the man got in and fell asleep. The landlord came over and dealt with this, giving me the drunk man’s room key and swapping our belongings between the rooms. I was also given a full refund and free cancellation for my upcoming stay. I do appreciate how this was handled but I informed the landlord of the mistake on the hotels .com listing and this has not been changed. It is unacceptable for people to book a property not knowing there will be others sharing the space and not having the full information to keep themselves safe. I am very lucky that nothing worse happened.

ok but noise from above and shared bathroom isssues