Rakuten STAY Tokyo Asakusa

The price is reasonable for unmanned hotel. I’m not sure what happen for this keypad. It doesn’t work for my room. That means I have to use the key from this key box by using password to unlock it. Also, the automatic door lock doesn’t work. I have to use key for lock the room when I left every time. It’s very inconvenience when you carry many things and have to take off the cover under keypad for getting key in. Also, there is black stain on the bathroom’s curtain that make me feel this room is not clean enough.

So stupid, I came to check in as one guest, they request the 2nd guest information, I made a dummy one, didn’t go through. I called for help, the guy deleted the full information one and asked again all my information, hanged twice. The whole process was very frustrating, I called again connected with an English speaker gave me the check in information. Thinking you drag a large luggage sweaty and stuck in the check in while all you wanted is a rest! STAY AWAY THIS HOTEL FOR YOUR SAKE!

Stay away form this hotel. I face a problem since check-in to the hotel. No reception, just only Ipad and it running error so The ring was rang for many times and no staff comes to help you. The room smell not clean and we found many hairs on the bed and in the toilet. The stuffs in room also not clean, many dust on the table, Bed. You can’t leave the luggage at the hotel since they’re not have staff stand by there. We book for 3 nights but only 1 night we decide to change the hotel! The hotel staff are hardly to contact and they won’t refund money even you complaint or not stay in the hotel. Not recommended especially for traveller!!

The location was good, the area where the hotel was located was quiet and accessible to subway stations. Also within close proximity to the Tokyo Skytree. The only thing that we didn’t like was that the hotel did not provide housekeeping services for the 8 days we stayed there. Housekeeping must be requested and will not be provided automatically.

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Quite messy when doing check in prosess