Little Silver Country Hotel

This was a birthday gift and one that combined a winery visit the next day. The hotel was really lovely, very comfortable, excellent breakfasts and helpful, friendly staff. The garden is pretty and there are areas to sit in and enjoy some relaxation. We loved it.

Brief stay, but lovely none the less. The team at the hotel were helpful and attentive. We were gifted a stay from friends, chose to have dinner at the hotel and was not disappointed. As a vegan, I can feel like my food choices are limited and an afterthought, but this was not the case at all! I did let the team know of my dietary choices and was made to feel no different from my partner, which was a breath of fresh air. Honestly, faultless customer service. I will say the room we stayed in was rather warm, but we cracked windows and made do, it wasn’t the end of the world. As personal preference I would say the decor was slightly out dated, but that is purely superficial. Felt well looked after, well fed and a good nights sleep, what’s not to love.

We had high hopes for this hotel after having a couple of very helpful conversations with the reception staff prior to arrival. The hotel itself is fine. It's clean and has everything you need however the outdated decor and extremely hot temperature is rather more care home than hotel! but all of that could easily have been excused had it not been for the horrendous customer service given to us by none other than the owner herself. We were told by the receptionist the night of our stay that breakfast finished at 9.30am, but upon arriving for breakfast at 9.15am we were told that it was in fact 9am and we had missed it. Of course we were rather frustrated by this - especially as my husband is currently awaiting an emergency root canal so is on a lot of pain killers that do require food alongside them, so therefore questioned the waitress how we had got this wrong when we specifically asked the night before. Upon doing this the owner appeared from the kitchen and basically shouted at us that the kitchen was closed and we couldn't possibly have been told 9.30am. Now we accept that we might have misheard this (not sure how, by anyway) but surely a 'im terribly sorry but we have closed the kitchen now - perhaps there is something we could rustle up for you' would have been a better option?! Especially considering this was a week day and the hotel was pretty empty. Instead when we went to reception to speak to them about how we had been spoken to the owner once again came out to argue with my husband - telling him he had been rude and shouted at the waitress (which he hadn't in the slightest) and then telling him 'we should have got up earlier'. Im still in shock about this comment.... Now I have worked in hotels, restaurants and many other customer facing situations over my lifetime and I cannot fathom why the owner of a hotel would feel that reacting in this way - rather than finding 5 mins to make a fried egg on toast - and accusing customers of being too lazy to make it to breakfast is in any way good or even acceptable customer service? We can only hope the owner was having a bad day for some other reason and that this isnt the usual way the hotel is operated. We wouldn't want anyone else's rare night away (it was our 15th year anniversary) to be spoilt in this manner.

This stay was a Virgin Experience gift. We were the only guests that evening so it was very quiet initially. Our room was a double at the front of the hotel. It was very warm and comfortable. The restaurant only opens on Friday & Saturday nights so we dined in nearby Tenterden. Overnight our sleep was disturbed by noise from the main road. It appeared that the double glazing was not very effective. This was the only negative aspect of our brief stay. Breakfast was excellent albeit lonely in a very pleasant dining area. In hindsight as the hotel was empty It would have been an opportunity to upgrade us or at least offer us a room at the back of the hotel away from the noisy road.

Nice perfect for what I needed a nice small hotel breakfast was lovely and staff were nice too so yes I will recommend to any single or couple that wishing a nice clean quiet hotel that have friendly staff

Very comfortable hotel with open fire, oak beams and warm welckme from staff. Had a four poster bed and large bathroom. Excellent meal last night prepared by their talented chef. Staff couldn't have more helpful. Would love to go back again perhaps in the summer so we can enjoy their delightful garden.

I have used Little Silver for just one night business trip stays for some six years. It was good in all respects when I first stayed here and the consistent standards have remained the same year after year. Would recommend.

We had great service during our short stay at the hotel. I accidentally left my phone charger behind in our bedroom and the hotel staff very kindly posted it back to me. It is much appreciated that they went to the trouble! The reception and restaurant staff were friendly and helpful.

Wow! What a little gem . We visited here as part of the Chapel Down Vineyard tour & tasting Package . Nothing was too much trouble for the very friendly staff. We used St Michaels cars to take us to Chapel Down. They were brilliant. On time & excellent service. We had sandwiches & drinks for lunch at the hotel. We also had dinner in the evening too . The food was excellent & great value. We upgraded our room to our four poster. Very comfortable. We are planning a return trip to this hotel as we enjoyed ourselves so much