Blondie Jaffa Aparthotel

Katastrophe! Bei unserer Ankunft fanden wir ein schmutziges Apartment vor – ekelhafter Kühlschrank und ekelhafte Toiletten. Staub und Schmutzflecken auf den Möbeln. Es gab keine Laken für das Schlafsofa und schließlich war es unmöglich, auf dem Schlafsofa zu schlafen, weil es so unbequem war. Eine der Jalousien war kaputt. Nach dem ersten Abend wurde es noch schlimmer … als wir nach unserem Besuch in Tel Aviv in das Apartment zurückkehrten, stellten wir fest, dass die Tür geöffnet und unser Mobiltelefon gestohlen worden war! Andere Leute hatten die Schlüssel zum Apartment und daher war es überhaupt nicht sicher! Nachdem wir den Diebstahl der Polizei und dem Betreiber gemeldet hatten, kam jemand, um die Schlösser auszutauschen, brachte aber nicht die richtige Ausrüstung mit … Wir mussten schließlich das Apartment wechseln, um sicher zu sein. Die Betreiber des Apartments versprachen jeden Tag, eine Lösung zu finden, aber es wurde keine Lösung gefunden! Wir wollten eine Erstattung für einen katastrophalen 3-Nächte-Aufenthalt, aber jeden Tag wurde uns gesagt, dass dies vom Eigentümer in Erwägung gezogen würde, aber nichts ist passiert. Ich empfehle dringend, NIEMALS IN DIESES APARTMENT ZU GEHEN. Es ist gut gelegen und hat einen angemessenen Preis, aber Sie riskieren, dass Ihre persönlichen Sachen GESTOHLEN werden!

We received a text on the day of arrival that there were technical issues with the booked apartment. They texted us telling us we would get a full refund or another accommodation they arranged. The host arranged a room at the complex called ‘Silicate’. When we arrived we were shocked as the accommodation did not meet our expectations. Totally different location and a very small room including a tiny bed. We asked for a full refund and booked another hotel. Then they told us they usually don’t offer a refund and that they might meet us halfway. Totally unfair as we did not use any of their services or accommodations. It was a horrible situation and an awful start of our vacation. We have contacted them daily and it was a constant battle with the host. We were concerned during our entire trip that we were being scammed. After threatening about leaving bad reviews everywhere they changed their position. A week after our trip we received our refund. I wonder how many people are falling for this trap and accepting the cheap accommodation… My warning for everyone: don’t book this apartment!!!

I am sorry in advance for the long review but I need to make people aware of the risks associated with booking this property. I have travelled to over 50 countries and stayed in a variety of accommodations but the treatment we received the past week from representatives from Pink and Blondie has been shocking. I book and stayed at the accommodation with a friend from May 3rd - 5th. Unfortunately on the day of checkout we had personal items stolen from our luggage by the cleaning staff (a watch and cash to the total value of 1,500 euro). We have reported the theft to the Israeli Police and they have opened a case and are investigating the matter. My issue is with how Pink and Blondie dealt with the issue. When we noticed the items missing I immediately contacted Pink and Blondie. I was told to return to the apartment (as we had moved to another accommodation to be closer to the city centre) and that a representative from Pink and Blondie would meet us there. When we arrived at the apartment no one was there to meet us. I rang the representative four times and each time I was told that he would ring me back. He never did, We eventually had to call the police to the apartment ourselves and took the matter from there. When I left an honest review of our experience on *********** (where we had booked our accommodation through) I was shocked at the reply I received. In their reply they complain that we were (a) noisy and that neighbours complained about noise coming from our apartment late at night, (b) we checked out late and (c) we left the apartment in a mess. These facts are entirely untrue. Unfortunately I could not reply to these comments as they proceeded to cancel our booking so that I could no longer post a reply on ***********. I emailed the property two days ago and have yet to receive a reply (please see email below attached as a photo as proof). I understand that we will never retrieve what was stolen. we hope that our travel insurance will cover the cost of it What I at least expected from Pink and Blondie was an apology but unfortunately what I got was an attempt to make it look like I was a bad guest and that the theft did nit happen so that their public rating was not effected. Shame on you Pink and Blondie!