Wellnesshotels in Kigali

My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit. Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service. Would i eat breakfast and not pay??? Like really 😒

Excellence service! The manager Anna is superb, professional, and make my stay feel welcomed. Thank you!

Dieses Hotel ist für eine schnelle Geschäftsreise (kurz Aufenthalt) akzeptabel. Die Nutzer ist recht grundlegende, aber es ist gerechtfertigt mit der Zimmerrate dann ... lol

The service was top notch!

Das Hotel war sehr gemütlich! Das unerwartete hohe Serviceniveau, liefert nicht die besten Hotels in der Türkei. Der Standard ist ziemlich geräumig, ein großes Bett mit zwei Chestnuts und einem Kühlschrank, ein großer Safe, ein langes Tisch und einen Stuhl, einen Stuhl mit einem Magazintisch - Möbel genügen für Komfort. Im Badezimmer ist die Dusche, das Bad, nicht nur eine Dusche oder eine hygienische Dusche ausreichen. Das Badezimmer hat auch einen Kleidungsstack. Rein in der Höhe. Service auch: Am Abend kommt der Arbeiter und streckt das Bett, legt Slips und ein Handtuchtyp Teppich um ihn herum. Das Frühstück findet in der Nähe des Pools, auf der Straße oder im Zimmer statt. Auf der schwedischen Tisch, neben Standard-Geschirr, drei verschiedene Salate, mehrere Käsearten (einschließlich Kamer und Rockfort), 4-5 Typen von frischem Saft (Arbus, Ananas, Marakuya, etc), aus Obst - zwei Typen von Marakuya, Ananas, Ananas, Orange Balls - ”Gusina Beeren”, Papaya, sowie die Früchte des Tomatenbaums. Frühstück ist lecker!

盧旺達絕對出乎你的意料。街道乾淨整齊，這個酒店應該算是盧旺達非常棒的度假酒店，環境非常優雅，關鍵是裏面的食品還非常便宜，服務員非常有好極力推薦

The staff here work very hard and maintain the standard for this property. It was clean and friendly staff. The only problem is the owner/manager of this place. It was fully booked and was offered another accommodation for the first night and then taken back to the original plan compliment from the owner which was appreciated but not appreciate that the inconvenience wasn't our fault as we are just guests. I will put it down to you having a stressful day. Speaking with other guests they didn't get what they requested eg a balcony. People book for the amenities and it ruins it when the standards are not met. The location is completely different, the washing machine is broken, breakfast is very basic you are lucky to get an omelette. There are no choices or care if you cannot eat certain foods. The WiFi goes as far as the living room and will not reach the rooms so you need to stay in the living room. The air conditioning is not working but there are fans to help if you are too hot. This location has a few shops but the location that shows I wanted to be near the gym which was within walking distance to the property. There are restaurants and a butcher close by so you can cook yourself something to eat.