Pinar Y
28. August 2024
If you can't find a place to stay, it's a place you can choose. All the hotels in the area were almost full, so we had to stay in the center. Moreover, we stayed more expensive than the normal price. You can spend the night as comfortably as sleeping on a bench outside. The bed is very uncomfortable. We asked for a double bed, they put two single beds together and gave it as a double bed. It's extremely uncomfortable. We booked a 2-night stay, the room cleaning service didn't come the next day, cleaning was forgotten. All the employees are extremely rude, nothing you say or request is fulfilled. Only Mrs. Tina was cheerful. The breakfast was very bad, if you are staying, definitely don't get the breakfast. I've never seen such a terrible breakfast. Apart from all these, there is a Blue Light Card discount, they said no even though I asked. They acted as if they didn't know even though we kept asking. They almost hung up on us even though we called again and talked to the manager. They don't care about customer satisfaction at all. I've stayed in almost many countries, and it's a terrible place compared to its price. I called them before commenting here, but nothing was done for customer satisfaction. Don't be fooled by the fact that it's in the center like ours. Go a little further and take a taxi, you'll be happier. Moreover, this city is known for its peace and smiling faces. I don't know how this hotel managed to collect so many bad features. It doesn't suit the city of the sea and sailors at all.
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