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Verifizierte Bewertungen
Lage4.7
Ausstattung4.4
Service4.6
Sauberkeit4.6
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Misleed
Premier Familienzimmer
Aufenthalt im Dez. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Jan. 2025
We had a 3 night stay with our large family of 6 (2 Adults and 4 Kids) at Hotel Ground27, Nampo. We did read other reviews prior to booking about the luggage storage locker fees so we made sure to plan our arrival closer to check in time. We were allowed to check in earlier at 3pm which worked out great for the kids after taking the KTX from Seoul, it's only 2 stations away from Busan station. The location is great, central, loads of food options nearby and is super easy for public transport buses and trains and the room is so large, clean, comfortable and modern. The kids voted this as their favourite hotel stay in Korea out of the 4 hotels we'd been to.
The staff and the house keeping staff are so lovely and had great attention to detail. They were so kind to our kids and looked out for them.
If you do need to do laundry the cost is 10,000 KRW this includes laundry detergent and fabric softener for the dryer as well. Bonus is the washing machines are really large and can handle up to 11kg load compared to the standard ones we found in most hotels. They ask you to start laundry by 8pm as reception closes at 11pm. Laundry is located on Lvl 7 with reception. The staff were kind enough to leave the laundry room open for me as the dryer took a half hour longer than the staffing time and asked me to close the lights and door when I was done. There are laundry baskets to carry your laundry back to your room.
We throughly enjoyed our stay and will definitely be back and would recommend Hotel Ground27 to others.
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6/8
Antwort der Unterkunft: Hello, This is Harry, the manager who guided you to your room at check-in. Thank you so much for your detailed and kind review. This will also be a great help to the hotel. I am so happy that your children liked Ground27 the most.I hope you had a great time in Busan and I look forward to seeing you again next time. Have a wonderful day!
Amos
Suite Room A
Aufenthalt im Dez. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Jan. 2025
The hotel is very clean and spacious. It has two separate bath rooms. My family love this hotel. Near metro station, shopping district and food eatery. The service was excellent. Will book this place again if I visit this place again.
Übersetzen
Antwort der Unterkunft: Thank you for your review. This hotel offers quite larger rooms than other hotels. I am really glad that you were satisfied. I look forward to your next visit to the hotel. Thank you.
TanHelen
Suite Room A
Aufenthalt im Okt. 2024
Familie
5 Bewertungen
3.2/5
Gepostet am 3. Dez. 2024
Pros
Stayed there for 5 days
Nearby eatery and mall
Less then 5min walk to subway
Cons
Cleaner only clean up the hair in the bathroom floor but not at the living area
I am particularly coz I have young kid
5 days no change of mattress cover , I think at least in 5 days change one time will be good.
Übersetzen
Antwort der Unterkunft: Hello, thank you very much for leaving a review.First of all, I apologize for the inconvenience caused by the cleanliness issue.I have contacted the housekeeping department about this issue. I was told by the staff that the stained linens were checked and replaced.Other than that, for the sake of the environment, linens are not changed every day unless requested separately.I'm very sorry for not letting you know in advance.Also, I would like to inform you that your luggage and personal belongings were somewhat scattered around the room, so we only cleaned the places where there was no risk of loss.I ask for your generous understanding. Thank you. Best regardsHotel Manager
Esther
Aufenthalt im Apr. 2024
Reise mit Freunden
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 24. Juli 2024
I think the service is great , but the ********* girl at the host is not really nice .
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Antwort der Unterkunft: Thank you for your review.I apologize for the inconvenience caused by the attitude of one of our employees. We will provide training for our employees. Thank you.
Arada
Aufenthalt im März 2024
Familie
1 Bewertungen
4.5/5
Großartig
Gepostet am 12. Apr. 2024
Good location Good place Good coffee
Übersetzen
Antwort der Unterkunft: Thank you very much for your good review:)