Imperial Hotel Tramontano

房間面向大海，服務也是非常周到細緻，值得信賴，特別是早餐廳一線海景，食材地道每天更新菜品！

Extremely disappointed with room assigned to us. Booked room with garden view 4 months prior to arrival. Front desk staff took no interest in our arrival and both could not even manage a smile. Got our key, a map to the city and directions to the elevator. Nothing more. Elevator broke down on way to room and second elevator was already under repair. Arrived to our room to find a dark and dingy 10X10 space with a dilapidated pull out sofa bed, side table and TV. Doors opened to small patio that had very high walls on all sides, no garden view. Narrow set of stairs went up and around a corner to the bed and bath area. Not all all conducive to a five day stay. Hotel fully booked, only change option was to second room same as one assigned. No surprise that these are the last two rooms assigned to guests. Contacted manager and expressed displeasure. He was very non-commital and honestly could not have cared less. Immediately offered full refund (simple way to solve his problem). Here we are in Sorrento on a busy long Easter weekend with no accommodation. So much for customer service. We were coming to Sorrento after two weeks in Florence and Tuscany with 6 other hotel stays. Very satisfied with everyone. Clearly Tramontano is busy enough that customer service becomes secondary. We dragged our luggage across the street to La Favorita. What a refreshing change. La Favorita to the rescue. Exceptional service restored our faith. Thumbs down Tramontano!