Hidden Beach Resort Au Naturel Adults Only Catamarán, Cenote & More Inclusive

This was our 16th year going to this Hidden Piece of Paradise on the Mexican Riviera. The staff is great, the resort is beautiful and the atmosphere is phenomenal. Relax, have fun, get spoiled, meet new friends, and enjoy great entertainment.

We are members and visit this resort yearly. We always have a great time with friendly guests and great staff. All of the waiters are amazing. Bartenders fantastic. Esperanza gives the best bar service ever. Ula and Eleasin are wonderful , can't ssy enough good things about them. Place is immaculate. Volleyball is great fun and the activities directors are doing a great job of curbing aggressive play and keeping the games fun and friendly. I like that chairs are ready with umbrellas set up before 6am daily. That's the 3 stars. There Thanksgiving dinner which we have attended for years went downhill big time. Instead of a fresh carved turkey and cranberries, gravy, and sweet potatoes at the buffet, we were told if we wanted turkey , they would bring it. We got this dry turkey breast rolled with cranberries and a couple of squirts of sweet potatoes. I eat only the dark meat, but we all agreed this was gross. We made our feelings clear to the chef and hoping they will improve next year. Then the rooms. They are big enough ,but need help. Basically, they are dark with very little lighting. Even with every light on, its just dark. The beds are very comfortable but they changed the pillows to the giant things that nobody liked and the duvets weighed a ton. We removed them and just used sheets. Everyone was complaining about how heavy they were. Then the plumbing. Many complaining of low pressure in shower. Our toilet worked so poorly we got our room changed. Others had similar issues ,sometimes flushing , sometimes not. They recently replaced all the doors and locks. They are nice but nobody cares about that. The old doors were fine. Guests want comfortable bedding , good lighting , and plumbing that works properly. So for all of that , I took away 2 stars from my usual 5. The restaurant has good food, very accomodating to special diets. I would not recommend any of the off-site restaurants. The service was poor and food as well.

It's the staff that makes the place and the other guests! No matter what time of year we go, we always see wonderful repeaters and super new faces. Our fav staff: Esperanza, Arnie, Anicieto, Noel, Ricardo, Angel, Nathaniel. Would love to see Alberto again, even if only to fill in for Nathaniel. The entertainment team Fernanda and Carlos (especially Fernanda) doing a good job. The guy that moves the pool chairs is an unsung hero... keeps the area very well set up and is quick to dismantle as needed. The food is good, not gourmet. The unsung chef/kitchen staff are Estephanie and the guy working the eggs in the morning (just can't remember his name right now)... so eager to please and great smile. The rooms need updating (been looking at the same floor tile cracks and furniture doors not closing properly for years). Room alcohol now bottom shelf, but bar alcohol still good. Some room amenities (q-tips, etc) have disappeared, no pillow/scent selection - not that it's a big deal, but still robes and slippers in the rooms. Rosa kept our room clean. Mini bar filling hit and miss. Lomas pickup at airport was a 25 min wait, but on time for resort to airport. Loved the Silent Party and Cherry Lovers... best 2 entertainment. Others were good. The 2 cheerleaders brought in for the staff/guest volleyball were great!!! Couldn't really get the Rock Band (and not just us because no one was dancing...played ok but music not in touch with what the audience age group wanted). Ula goes above and beyond to keep guests happy and address issues. And Ula and Eleasin were so committed to ensuring MAW went well. All is well overall... returning in 6 weeks!

What a great place! The staff is fantastic! All of the staff! The food is outstanding, the entertainment is good and the actual activities are so fun! They have 2 dedicated people for activities … aqua aerobics, trivia, cards, bingo and the famous volleyball! Carlos & Fernanda are so fun! They are very personable!

Amamos el lugar y en especial al personal que hacen de tu estancia muy especial. Muchas gracias a Fernanda, Esperanza,Pedro, Ángel,Nathaniel y en general todos. Lo que hay que mejorar son las recamaras y las instalaciones parece que se están cayendo. También la noche mexicana es muy muy mala.

Estas fueron las primeras vacaciones luego de la pandemia, la verdad es que el lugar es fantástico, el personal muy atento, los demás visitantes muy respetuosos. Lo unico que lamento es la playa, ojala en un futuro puedan hacer algo por mejorarlo, para que pueda ser una experiencia completa.