Catalonia Playa Maroma - All Inclusive

El hotel es bueno y bonito, pero tiene una mala ubicación alejado de la ciudad. Se podría mejorar en la comida y ofrecer comida halal.

Catalonia Playa Maroma - The good, the bad and the ugly. Let's start with... The Good - Friendly, helpful staff! Everyone is super friendly and really goes out of their way to help you enjoy your stay (except for the woman at reception at the Mexican restaurant, she won't give you a table even if the restaurant is empty. Ask for her manager, and he will). Ok, a big list of Kudos. First, Leticia, our maid. She created special animals with the towels and left fresh flowers in our room everyday! See the photos below. She was wonderful. Consuelo at guest services near the pool really helped us out a whole bunch of times and is amazing. On our first night, when we arrived to our suite (the suites are double the size of an ordinary room and well worth the extra $), the air conditioning wasn't working. My wife called Consuelo and even though it was Saturday night at 10:30 pm, Consuelo sent up the service man Gustavo, and within fifteen minutes, he had it fixed! Next, Juan at luggage services is super helpful and friendly. That also goes for all the staff at BLoved restaurant (the special ocean front restaurant for "Privileged" guests. Get the Privileges' package! It is so worth it. The special area with a waiter on the beach is great, but mostly get it for the restaurant). The BLoved restaurant has the best food by far (and we tried every restaurant). Jorge (George), the chef, has trained and cooked in Korea and Japan for years and really has his menu glowing at BLoved. The food was always delicious! Quirino is an awesome waiter and very kind. Great guy! Janeth at BLoved is also so kind and friendly and helpful. Diana at the Italian restaurant is super great and so are all the entertainment staff. The shows (9:30 every night) are actually really good! They have their own entertainment staff, musicians and choreographer and create their own spectacles. The Mexican night and Boogie show were really fun and entertaining. Oh, and lastly, the beach and the Carribean sea! Fabulous! Playa Maroma is truly one of the best beaches in Mexico. The Bad - All the restaurants except for BLoved and the Spanish restaurant. Well, the Mexican restaurant wasn't that bad, just ok, but for a resort that caters to Italians (tons of Italian tourists there), the Italian restaurant food is horrible. The chicken is dry, the pasta is soggy and the desserts are horrible. Go to the Spanish restaurant for dessert. The beef was terrible at the Grill. The filet mignon was chewy as was the strip loin. And at the Japanese restaurant, the sushi is some of the worst I have ever had. Go to BLoved for the tiradito and raw salmon instead. Also bad is the walk from the Lobby/Buffet to the beach... It is super long! We only ate once at the buffet, just to try it for lunch, and it was nothing special. So, get the Privileges package so you can eat at the ocean everyday, and try to get a room in Unit #6, closest to the beach. We did, and it was great not having to walk the half a km from Unit #1

Catalonia Playa Maroma has become our go to vacation spot. While we have stayed elsewhere- since having found the Catalonia brand- we have no reason to stay anywhere else- it is simply paradise. The layout is beautiful- buildings/rooms are nestled in the jungle with pathways that open to the restaurants/beach area. Breathtaking! If there was one thing that keeps us going back to Catalonia Playa Maroma- it’s the people! Truly, the best in the industry. Friendly, helpful and patient. From the concierge team to front desk staff to housekeeping to groundskeepers to the entertainment team (wow) to restaurant staff- they all work so very hard to ensure you have a memorable vacation. A special mucho gracias shout out to the BeLoved Team - Bernabe, Alejandra, Quirino, Janeth and Gabriela and to the entertainment team who seemed to work 24/7 - amazing talent and energy. We can’t wait to return!

Really great service! Ruben from the main lobby is extra special. He goes above and beyond to take care of everything you need. I am completely honored to have met him first and foremost when arriving at the resort. We have talked to him daily and he always makes us feel special. This man is 100% awesome!! Thank you Ruben! You are amazing!

Check in was fantastic. We were escorted to our room by Ruben. This man is extremely friendly and helpful. The resort itself has been nice. The beach is amazing. We find ourselves just going to the lobby nightly to check in with Ruben. He really is one of a kind. Every resort needs a Ruben.