Best Western Mill Park Motel

Not to bad but they have a late check-in and checkout process time and need to get a bigger TV watch

I do reviews all the time not just the negatives I learnt a lesson during my 20 years of hospitality, Theres a difference between working on your business and working at your business. That concludes the kinda of service I received. A very dry welcome and as if they are saying we dont care if you come back as long as you pay us now, kinda serious. When walked in, first impression the floor was wet and had alot of long hairs curling up on the floor. The spa which what we paid extra for, we didnt even use it Thats how disgusting it was. Sorry for using a harsh language here but im only describing my experience, nothing personal. The water taps were leaking, i filled up the spa and turned on the pump and it pumped a load of dirt and long hairs into the water and it was a turn off First day no one cleaned the room and there was no do not disturb signs so I assumed they clean up daily. The second day they cleaned it alright and didnt not touch any money or jewelry so thats a bonus for them No sign as in where to drop the keys off So i went to receiption to ask, the man didnt even respond or look at me, the lady next to him then responded in a rude tone. Overall i didnt enjoy my stay, its a waste of money and its so far away from the airport and the city but the price was similar to city hotels which are probably better.

Friendly staff and great location. Some confusion about whether I had paid or not (which I had). A bit annoying but nothing major.

So good, and the wine was complimentary. I loved it.

When my husband and I arrived in the afternoon to check in, the receptionist giggled and said that our room had been ready since 9:00 that morning which I thought was rather strange. I told her we had come from Horsham and she giggled again and repeated that the room had been ready since 9:00 that morning. We soon discovered why the room had been ready since 9:00am because it had been freshly painted. The receptionist obviously knew this which was why she was giggling. The room should not have been offered until it no longer stank of paint. The motel still has issues with the hot water service as well. I accidently set the fire alarm off by burning the toast and the manager came running and yelled at us. I also noticed a while ago that someone left a one star review on Google and the receptionist left a five star review in response to it. Thankfully it has finally been removed. My parents have moved to Melbourne and we would have stayed here often as they live close by, but I would rather travel further and stay elsewhere.

When my husband and I arrived in the afternoon to check in, the receptionist giggled and said that our room had been ready since 9:00 that morning which I thought was rather strange. I told her we had come from Horsham and she giggled again and repeated that the room had been ready since 9:00 that morning. We soon discovered why the room had been ready since 9:00am because it had been freshly painted. The receptionist obviously knew this which was why she was giggling. The room should not have been offered until it no longer stank of paint. The motel still has issues with the hot water service as well. I also noticed a while ago that someone left a one star review on Google and the receptionist left a five star review in response to it. Thankfully it has finally been removed. My parents have moved to Melbourne and we would have stayed here often as they live close by, but I would rather travel further and stay elsewhere.

Extremely happy with my stay. Friendly and helpful staff and the room was all that I needed for a pleasant visit.

Always happy to stay here rooms are always clean and location is great for my purposes. Would recommend this hotel to anyone

Clean motel room with microwave, plates, bowls, cutlery and wine glasses. Coffee, tea and biscuits. Bed was comfortable and soap, shampoo etc provided. McDonalds just a short walk away and also a restaurant. Woolworths also nearby.