Firstly the staff are lovely apart from one who was a bit snappy when we arrived, it's a shame that the staff have to do multiple roles eg restaurants and check in, seems hard on them and should have more staff. We stayed room 228, stifling hot room with a fan and even the window open it was too warm! It was quiet apart from the occasional train or tram going past, what let it down was the pillows even with two of them they was lumpy and uncomfortable, we both had broken sleep and had such a headache when we left in the morning due to them being far too soft and lumpy. We are coming again but this time I'll bring my own pillows and another fan! They should upgrade all their older hotels with air con if they want to keep up with the likes of IHG Hotels, breakfast was nice but no eggs out due to it being quiet, got it fresh to order but they was a little slimy. Like I said most staff brilliant to deal with, clean and smelt fresh in coorridor and rooms.
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