InterContinental Shanghai Jing'an

Die Rezeption sieht sehr voll aus, aber es ist viel los. An der Rezeption sind offensichtlich 4 Leute, aber zwei der Frauen können nur wie Murmeln dastehen und wissen nicht, was sie tun sollen, um Müßiggänger zu unterstützen. Die Check-in-Effizienz ist sehr niedrig. Das Frühstück ist das Schlimmste von allen meinen Fünf-Sterne-Aufenthalten.

Checken Sie im Hotel ein und stehen Sie eine Stunde lang an, um sich anzumelden. Um 15:00 Uhr ist kein Platz mehr, Sie müssen bis nach 16:00 Uhr warten. Ich habe die Szene miterlebt, in der eine Gruppe von Kunden am 7.5 erneut wütend wurde. Ich verstehe nicht, warum das Einchecken so lange dauert. Auch ein Mensch, der sich für einen gutmütigen Menschen hält, ist über Sie verärgert.

Positives: The facilities are good. For example, the swimming pool, sauna and gym were very enjoyable. Negatives: The breakfast was very poor with limited choice, low quality food and a small dining area in relation to how many people there were. The check-out experience was also poor as it took 25 minutes due to their being only one member of staff. Moreover, as my girlfriend was waiting for me in a seating area, she was asked to move by hotel staff as she was told, that this was in fact a restaurant. However other guests were sitting in same area (waiting to check-out) and they were not asked to move. We felt that this was a strange way to treat guests at the hotel.

The location of the hotel is great. Almost opposite of the train station. Furthermore it is very nearby the Jade Buddha Temple and the new thousand trees shopping mall. The rooms are big and with a great shower. One downside was the smell coming from the shower, but this is a minor thing. The facilities of the hotel are top. Having a 25 meters swimming pool, a sauna, steam room, hot-tub and a great gym. I really recommend booking this hotel.

Overall is full mark! As we can reach anywhere by didi, so it’s very convenient and the neighbor area is quiet due to the office area.

While the hotel itself and its location are pleasant, I find the service standards lacking in comparison to a 5-star hotel under the Intercontinental Group. For instance, despite purchasing their buffet breakfast separately since it was not included in my room rate, the experience was disappointing. Upon entering the restaurant in the morning, we had to find our own seats as they were not arranging for us. To add to the inconvenience, upon returning to our seats with food, we discovered they were taken. This lack of organization was frustrating. Additionally, when I requested decaffeinated coffee, one staff member appeared unaware of its availability, stating they didn't have it until I escalated the issue to a more senior staff member who confirmed they did offer it. These instances do not align with the expected standards of an internationally renowned brand, particularly one as esteemed as the Intercontinental Group.