Shanghai Jinqiao Haichang Penguin Resort Hotel

We booked this hotel because it was new, had a very cute penguin theme, and was conveniently located near Haichang Ocean Park. The check in service was quick and smooth. The rooms are large and comfortable. The children’s gift in the room was a very nice surprise! Our children also loved the children’s playground in the hotel lobby and the penguins in the lobby. When our friends encountered a problem with an unruly, aggressive guest, the hotel manager went above and beyond to support us and help us solve the problem. He definitely deserves a lot of praise for his kindness and professional manner! He reviewed the CCTV carefully, communicated the findings to my friends, and supported them in resolving the problem. His customer service was top notch! While the weekend was busy and there were many other guests, all of whom had young kids, the service was excellent. The hotel offered a frequent free shuttle bus to Ocean Park. The breakfast buffet was excellent with lots of choice (go early to avoid waiting in lines). We went for breakfast at 8 AM and were quickly seated. Guests who arrived at 8:30 AM had to wait for a table. There are not many dinner options available nearby, and food delivery takes a while. It is also a bit difficult getting a taxi at the hotel, as the location is a bit remote. Overall though, we enjoyed our stay and it was a fun experience!

帶兩個娃出行，預訂了金橋海昌企鵝酒店的親子房，房間很好，睡的很舒服，還送了一衹企鵝毛絨娃娃，兩個娃都想要，無奈又去買了衹😂，為了蓋章我把酒店1到11樓的電梯都坐了一遍去拍照，結果自己直接戳章就行😁。酒店到海昌的班車很多，基本10分鐘一班，路程大約10-15分鐘。酒店雖然是新開的，但是工作人員服務都很到位，待人很友善，花花的服務很好，點贊👍

Pleasant stay.Penguin throughout all the way in hotel. Kids like it very much. Just the location was quite outskirts and would take 15 mins to reach nearby mall.