Novotel Ambassador Seoul Gangnam Bewertungen

Antwort der Unterkunft: Dear Manuel Straub,Thank you for taking the time to share your feedback following your recent stay at our Novotel Ambassador Seoul Gangnam. We greatly value your input as it helps us to continually enhance our services.We apologize for any inconvenience you experienced due to the condition of our rooms and the malfunctioning AC unit. Providing comfortable accommodations for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we have taken note of your comments and we turned on the AC this week, following the raise of outside temperature. We are pleased to hear that you found our location convenient and our staff accommodating. We strive to offer a pleasant and memorable experience for all our guests, and we are glad that our team was able to contribute positively to your stay.We sincerely appreciate your patronage and hope that you will consider giving us another opportunity to provide you with a more enjoyable experience during your next visit. Sincerely, Jeanne BessiereGuest Experience Manager

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam.It is always a pleasure to receive positive feedback. Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service.It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you.Sincerely,Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam and for the excellent rating you provided following your recent visit.Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are dedicated to delivering consistently high levels of service.It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you.Sincerely,Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam.It is always a pleasure to receive positive feedback. Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service.It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you.Sincerely,Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your review.We sincerely apologize on behalf of the hotel for not meeting your expectations. If you choose to visit us again in the future, we will strive to provide you with an even more comfortable and special experience, ensuring that you are not disappointed.It was a pleasure hosting you, and we truly appreciate you sharing your experience with us.Thank you.Sincerely,Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Antwort der Unterkunft: Dear Guest,Thank you for your excellent rating you gave us following your recent stay in our hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you.Sincerely,Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Antwort der Unterkunft: Dear HSLai,We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. We were glad to know that you appreciated the surroundings of our hotel as well as our comfortable rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Chloe GillesGuest Experience ManagerNovotel Ambassador Seoul Gangnam

Antwort der Unterkunft: Dear Hazen Chan,We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. We are glad that you appreciated the hotel’s surroundings and our copious buffet breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Chloe GillesGuest Experience ManagerNovotel Ambassador Seoul Gangnam

Antwort der Unterkunft: Dear Roam Away,We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. We are glad that you appreciated the hotel and its surrounding.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Chloe GillesGuest Experience ManagerNovotel Ambassador Seoul Gangnam

Antwort der Unterkunft: Dear Sh10ly20,Thank you for taking the time to share your feedback regarding your stay at Novotel Ambassador Seoul Gangnam. We are glad to hear that you enjoyed the gym and found our staff friendly. We are sorry to learn about the issues you experienced with cleanliness and the bed sheets on your first day. Please know that we take such matters seriously and will address them with our team to ensure they are resolved.However, we are pleased to hear that the room was cleaned carefully afterward and that the rest of your stay met your expectations. Your comments about our staff are valuable, and we will work to ensure that everyone provides the high level of service we strive for.Thank you again for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even better experience.Kind regards,Chloe Gilles Guest Experience ManagerNovotel Ambassador Seoul Gangnam

Antwort der Unterkunft: Dear Guest,Thank you for your excellent rating you gave us following your recent stay in our hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you.Sincerely,Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Antwort der Unterkunft: Dear guest,I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Seoul.We are thrilled that you liked the location of our establishment and its surroundings!Concerning the dental kit, as part of the new Korean environmental law, hotels and other types of accommodation cannot provide any more disposable item such as disposable toothbrush to their guest. However, we still offer the possibility to our guests to purchase it from the minibar. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind regards,Chloe Gilles Guest Experience Manager Novotel Ambassador Seoul Gangnam

Antwort der Unterkunft: Dear Stella,Thank you for your kind feedback regarding your stay at our Novotel Ambassador Seoul Gangnam, and especially about our concierge service. We are delighted to hear that you found it to be spotless.Our team strives to provide exceptional service, and it is rewarding to know that their efforts are recognized and appreciated.We look forward to welcoming you back for another enjoyable experience in the near future.Warm regards,Jeanne BessiereGuest Experience Manager