Thompson Savannah, Part of Hyatt

Can we paraglide off the top ?

Nespresso machine in the room worked fine but espresso was too strong for our tastes. I would sooner have a K cup with a good brand of coffee. The taxes and assorted fees added to the bill are a bit ridiculous but the hotel doesn't control this. Room prices are high enough by themselves. Playing musical chairs with the parking spots around the hotel is no fun.

I had a wonderful stay! I love all the amenities available, the bar, restaurant, and bakery. I didnt take the house car, maybe next time on a longer stay. I like that it was in a quiet area but close to the shops and restaurants if you wanted to venture.

Our family has always stayed at Perry Lane and decided to give the Thompson a chance this time since we were just passing through on the way to Florida and then on the way back North. The hotel is cute, clean, and easily accessible by car. The rooftop bar/restaurant is definitely a highlight with beautiful views, dedicated staff, and cute, although somewhat limited, middle Eastern menu. The worst part of our stay was the downstairs staff. After a six hour drive our room was not ready for check in until 6 pm. We made the front desk person take off the outrageous resort fee. As well, the doorman seems to be misunderstanding his job. As we were walking in with all our luggage, he just stood there instead of opening the door for my two daughters who were struggling to open the doors with their suitcases in hand while he told them to go through the other door and pull harder. Finally, the front desk lady at check out tried to refuse to provide me with a copy of my invoice, saying I should ask *******. I had to explain to her that ******* would not have my actual restaurant and other hotel charges on file. I think Hyatt should send in a team to train the staff to make the experience more professional and graceful, because the property definitely has potential.

The Thompson Savannah was simply amazing. The hotel and the room were nice but the service was out of this world. They now have a customer for life. I have stayed at much more expensive resorts in the past and not received the kind of 5 star service that we received at the Thompson. We will definitely be back.

The Thompson has Hyatt quality everything without being a “mega” Hyatt hotel. We had strayed to a couple of other big hotel chains, but actually the Hyatt standards seemed to have increased and exceeded that of their competitors’. Upon check in they offered us a complimentary beer on tap. We did have to wait about 7-minutes past check-in time, but it wasn’t painful for there are several bar options and access to the facilities while we waited. The pool is nice sized and outdoors. There’s no traffic noise and the walls in the rooms aren’t thin, i.e. you can barely hear your neighbors’ blasting tv’s if at all. When you call the front desk an AI answers your questions but gives you an option of accessing a human to help out as well. As of writing this valet parking is $50/day, but there’s a public parking facility next door at $16/day and street parking available across the street. Historic Savannah is about 5-min away by car. It looks like the area around the hotel is still developing and rather new. It’s along the river with a quiet parkway.

Facility was very clean, ice machine did not work and had to go to different floor to get ice all the time. Paying for parking was expensive....

Amazing experience after the initial problem that was remedied right away!! I called the hotel around 4pm to inform the hotel we were going to be arriving late from Atlanta -to be sure not to cancel our reservations, as our ******* reservation was cancelled last year in NYC when we arrived around 8:30pm. Tho Thompson Hyatt hotel rep in Savannah said they could not find our reservations, as another person with our same last name had cancelled their reservations, which is off because our last name is not a common spelling. They reinstated our reservation without any issues. When we arrived Donna &the front desk manager, Tristan couldn’t be more professional and even upgraded our stay due to the misunderstanding. We had them hold our bags since we had a hungry 17 year old and were at the restaurant at 9:20, 10 minutes before they closed, and the waiter and hostess were so kind & never rushed us even though we felt bad to keep them past 9:30. The food was amazing (oysters, spring roles, cheese tray, etc.) By the time we got up to our room the sofa bed was pulled out into a bed with sheets & pillows for my son. The riverfront hotel is new and have a beautiful design & work areas in the lobby, the rooms, gym, and all 3 restaurants (rooftop bar restaurant had beautiful views, design inside and outside) were super clean & the free bike, free Tesla local driver (Charlie, Adonis, Allen) were all our interaction (Tristan/Donna/Amanda concierge/Thayer valets all A ! We will be back!

This hotel stay was absolutely wonderful! All of the staff was amazing especially Bernard, one of the hotel valet staffers. The property is very clean, modern and well decorated. We enjoyed our stay so much we are making plans to return for a short visit next week.