Hampton Inn & Suites Saraland Mobile

Bad just really bad. First room had pee in the bed thought it was cool or wet from being laundered but nope it was pee. They moved us to another room where the pull out couch mattress had stains and no bedding. Went to front desk to get bedding and didn’t get pillows. Out of coffee by 8am on a weekend.

This was the perfect overnight stay before our cruise from the Port of Mobile. The hot breakfast was delicious! The people at the front desk were very helpful and courteous.

Coffee maker in room had mold and old coffee in the part where you put water in , other than that it was a nice stay.

Clean and close to dining options and groceries

Everyone was incredibly friendly. Super clean, spacious rooms.

First room we were given had actual mold growing on the wall and on the lampshades. The front desk employee was great and switched out the room quickly. Breakfast was fantastic and lgood amount of choices. The cute chalk signs by the foods were a cute touch.

I called the property at 8:30 to inform them i would be arriving around 12:30am. They assured me they had my room available . When i arrived not only did they not have two queens they didnt have anything.

The staff was amazing..the room was clean..huge..verrry nice!

Positives: The reception staff were genuinely warm and extremely friendly. What a great impression they give to this hotel! The breakfast staff were also very friendly, hard-working, and assisted customers with making waffles and keeping the entire area very tidy and fully stocked. Generous and diverse complementary breakfast selection - certainly the best I've had since COVID. My room had an elegant design and all the furniture was in excellent condition. Great AC, set temps verified with thermometer. Bed and pillows were comfortable and clean. Negatives: Surfaces were not wiped down (food and other marks on side tables, desk, TV area, luggage area, beside toilet on wallpaper (yuck). With some of the shampoo and a washcloth, they all cleaned up...these weren't permanent marks or anything, just dirt and body waste. Shower had a bit of mold in corners and edges and dirt on the front porcelain from a dirty floor mop. Some hair on the bathroom floor and clump of hair and other small amounts of sanitary waste in the bathroom trashcan. Limited number of towels, some worn and stained. No plastic cups for drinking water or toothbrushing, only styrofoam coffee cups with the coffee maker. Stains on the carpet need to be cleaned. The internet didn't work within the room (I was on the fourth floor), so I had to go out into the hall to use it. It was only for one night, so none of this was a tragedy. But if I was booking a conference, it would probably be an issue.