Novotel Rouen Sud

What a terrible hotel! The staff were rude and could not care less about our concerns. The rooms were outdated, dark and creepy. The cleanliness was awful with hair in the bath and on the floor. The shower was actually a bath with a shower head. The room key kept failing. The pool was tiny, gated in and had floor tiles missing. The garden area had rusty chairs and broken flooring that several children fell over onto! The breakfast was a joke, the coffee machines kept breaking, there were no plates, the toaster didn’t work, the food and drinks ran out, the tables were dirty and the selection was poor. The surrounding area looked like a building site and the staff just shrugged when they were told about any of the above failings.

We were given a room that has been renovated!!! Bugs on the carpet in the corridor. Be aware that dogs share the same part of the hotel as those with no pets! can you imagine what you might be walking on? KEEP YOUR SHOES ON. The toilet cover had not been cleaned for a long while (yellow). The new bathroom: water does not drain, the drain cover was very dirty, the shower tray was so slippery that a towel was required in order to have a shower safely, the finish of the bathroom was appalling at best peeling ceiling, corners of the shower not sealed. Extractor fan full of dust. One bathrobe was stained and smelly returned on arrival. The following day we discovered that one of the bath towels had the same issue, returned to the front desk, unable to complain to a manager as it was sunday! and no-one bothered to contact me in 4 weeks (only after I sent a very long email with photos). The king size bed is in fact 2 singles put together, but not tied together which mean that you sink in between the 2 beds if you happen to be in the middle of the bed! See standard reply from the manager ignoring all the issues raised. Whilst the location is perfect the fact that THE BATHROOM, TOILET AND BEDROOM ARE NOT CLEAN is not acceptable. Reply from the manager Nous venons de prendre connaissance tardivement de votre mail ainsi que des désagréments qui ont altérés la qualité de votre séjour et croyez que nous en sommes désolés. Nous sommes désolés que la prestation en chambre n’ait pas été à la hauteur de vos attentes, et soyez assurée que nous partageons et sensibilisons nos équipes . Notre hôtel est en cours de rénovation et les chambres le seront également dans un futur proche pour regagner la qualité que nos clients attendent. Veuillez recevoir encore toutes nos excuses et nous créditerons votre carte de fidélité de 4000 points.

We had a very good stay at the Novotel. We chose the hotel to charge our Tesla and have a good night's rest while driving home after our holiday and it was a good choice. The room and the bed were comfortable, dinner and breakfast were very good, with a great variety of dishes, and the personnel was warm and friendly. When we go on our next holiday in France we have found a place where we'll definitely stop!

Although our executive room on the ground floor was in good shape, the hotel obviously needs a renovation and is worn out. Renovation is announced on the spot up to 2024, but I was told by the lady at the desk it would no more be a Novotel. Special thanks to te rude young guy who tended the bar en was unable to do his job on a professional way. We had a generous buffet breakfast with outdoor seating, and freshly pressed orange juice at no charge. Free gated outdoor parking, small pool.

Average business style hotel on the edge of Rouen. The front of house is light and airy and the grounds are well kept. The staff were cheerful and polite. We stayed in a ground floor room. While the room itself was a good size, it was cramped because of the fold away bed. There was about 15 cm between the bed and the wall. There were not many power points to use. The bathroom was ok. The soap dispenser had come away from he wall and was left with fitting at the side of the wash basin. There was a separate toilet. The flush got stuck often so leaked water away. There were also a good many cobwebs in the corner. The toilet roll holder was not securely attached to he wall. The restaurant was clean and tidy, but we felt it was quite pricey. It was very crowded at breakfast. The bar was ok, but again more than I am used to paying. The bar staff were excellent. There is seating outside as part of the restaurant and they have an outside pool and tennis court. Parking was OK. Ok for an overnight stop, but I wouldn’t want to stay longer.

The pool was tiny with bars around it and damaged flooring. The surrounding garden area has broken floor tiles and rusty seats. The breakfast was a joke, there was not enough food or drink and the machines kept breaking. The rooms were old fashioned, creepy and unclean. The staff were rude and acted as though they couldn’t care less about our concerns.

We have stayed here about 8 times as it is a good stopover on our journey and they take dogs. We have accepted the high price despite the dated facilities, but what I do not accept is rudeness. The staff has always been very friendly, but the girl on the front desk needs some training in basic manners. After what seemed like an age, we were eventually given our room keys. One room would not open, so my husband went back to reception and was told 'you are not using the card properly'. She sent her colleague to open the door, but lo and behold, she couldn't open the door either. We were told to wait in the corridor...with 2 dogs and our luggage. After 10 minutes I went back to reception and asked what was going on. They had given us a key to a room already occupied! So then they found another room and I was given the key and told the room number. I looked at her, expecting some sort of apology for the wait and mix up. Nothing! I couldn't believe how rude she was. The room was stifling and the aircon didn't work properly. This was our last stay at the Novotel and we will stay elsewhere in future. It's a pity, but we don't need to pay high prices for bad service.

We were there for five days in late May. This is a dated hotel. Rooms and bathrooms very 1970s. The pool was full of water but not open (25 May). The barman had to be summoned from his distant cave by telephone from the front desk, any time anyone wanted a drink (thirty times+ per evening, with all the guests), which includes the entirety of so called happy hour. Huge arguments from other guests about issues concerning the vanishingly thin happy hour, when he was never there. Perhaps the worst was that the restaurant chef had no idea what vegetarian means - he thought it meant nothing but vegetables (no protein!). Fine for us, but not for our friends. Waiting staff in the restaurant were at times Fawlty Towers. Entertainingly rude and generally unproductive. The barman even more so - everytime he was summoned from his cave by the reception staff by phone - often took 10-15 minutes to emerge - I expected Manuel shouting "Que?!"