Hotels in der Nähe von 11 Aviles Street Arts and Crafts Guild, Sankt Augustine

Systemabstürze können nicht rechtzeitig 😫😫😫

If I could give this hotel 0 stars I would. The recent reviews about the “ updated “ hotel and staff are all true. I did an advanced purchase ( big mistake ) I did digital check again which I always do at any Hilton I stay at and I am always asked for ID at check in just to veirfy and I’m on my way. I DO understand a pre auth charge for parking , any hotel charges etc is put on your card at check in. However, the front desk associate named Sussane put a $150 charge plus a $602 pre auth charge on my card . The $602 was for the advanced purchased I already paid before my stay that did NOT need to be on my card on top of $150. So $750 total pre auth for a $600 pre paid stay? She blamed it on me and said I used digital check in. I ended up checking into room 413 which was disgusting. The tile was cracked . The blinds were broken. There was hair on the floor in the bathroom from the previous stay. I was in the car with my kids for 6 hours and they had the eat so I left the hotel and we decided we didn’t wanna stay there . They settled for a refund for 2 nights ( which I am still waiting for ). I’m told by Michael , the manager 5-7 business days. I’m told by Susanne at the front desk 7-10 business days. When you contact Hilton customer care they contact the hotel for you. I was the told refund was processed on Monday 3/25 then I’m told it’s processed on 3/27 the day I am calling to follow up. They did not want to refund for me for the full stay because I was at the hotel for “ longer then 20 minutes” and Sussane stated they were “ taking pictures of my car” to time how long I was at the hotel. This then goes back to my statement as I did not feel safe here . No where on Hilton does it state that I have a 20 minutes limit . If someone actually cared to look into this further I actually contacted Hilton directly a few days before my stay to try and cancel and get a refund as I was directed too as I read reviews online about this hotel. Upon check out ( and I never slept here ) when the manager Michael was looking at the charges he did say I see what you’re talking about and he reversed the $602 back to me as IT WAS NOT supposed to be there and explained the $150 was only to be on there. Again all okay. ( I have screen shots to prove all this as well) but to be blamed by Sussane the front desk Employee for $602 pre auth charge for using digital check in that Hilton offers is absured, and unprofesional. At times when I called Sussane was very rude . She actually yelled at me about the pre auth charges when she told me I did my self . It’s like she yelled to get a reaction out of me ( which she did) just so she can hang up. Please, look else where for a hotel stay in the historic district. This hotel looks nothing like the pictures and is if need of a serious upgrade. This hotel would probably succeed if they actually took care of it better and address their front desk staff.

Ich werde zuerst starn sagen, dass ich mich traurig fühle, dass ich heute nach Hause gehe. Die Gastfreundschaft des Hotels und der Service war über und über fantastisch. Das Personal war soo freundlich und effizient aus der Verwaltung bis zum Frühstücksmann immer mit einem Lächeln. Das gesamte Team war großartig. Die Lage des Hotels ist perfekt, Sie können zu der alten Stadt gehen und ist in der Nacht sicher. Die Zimmer waren sauber und tägliche Hausaufbewahrung mit neuen Handtüchern und Seife . Ich empfehle dieses Hotel 100% ohne Zweifel jedes Mal, wenn ich wieder in St Augustine komme, werde ich mein Haus Hotel las Villas 1565 machen. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻

Nicht weit von der Altstadt gelegen (ca 30min Fußmarsch) ist dieses absolut ausreichend eingerichtete Hotel in St Augustin. Parken Direkt vorm Zimmer...CHECK (wir mögen es einfach....es macht auf einem Roadtrip soviel Sinn!), Unkompliziertes Ein-/Auschecken möglich? CHECK!...Saubere und gut bemessene Zimmere? CHECK! Wir konnten nicht wirklich etwas aussetzen.

We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.

Wir verbrachten eine Nacht hier in der Stadt für ein Konzert. Das Einchecken war super einfach und die junge Frau am Schreibtisch war wunderbar. Das Zimmer war geräumig, sauber und ruhig. Es blickte auf den Pool. Das Bad und die Dusche waren groß und gut ausgestattet. Das Fitnesscenter war groß und gut ausgestattet. Wir werden definitiv in Betracht ziehen, bei jedem erneuten Besuch auf der Straße im Courtyard zu übernachten. Augustinus. Eine Sache fand ich seltsam. Ich stehe gegen 6 Uhr morgens auf, um zu trainieren. Dies ist das erste Hotel, in dem ich seit langer Zeit übernachtet habe und das zu dieser Stunde keinen heißen Kaffee in der Lobby anbietet. Normalerweise gibt es kostenlosen Kaffee zur Verfügung. In diesem Fall bestand die einzige Möglichkeit für heißen Kaffee darin, zu warten, bis das Café um 7:00 Uhr morgens öffnete, um etwas zu kaufen. Es ist keine so große Sache, aber es war einfach seltsam und - wie gesagt - das erste Hotel, das ich seit langer Zeit gesehen habe und in der Lobby vor 7:00 Uhr keinen kostenlosen Kaffee mehr anbot. (Kaffee im Zimmer zu kochen war keine Option, da andere zu dieser Zeit schliefen.)