Name: Sopwell House
Address: Sopwell House, Cottonmill Ln, Saint Albans, AL1 2HQ, United Kingdom, Sopwell House, Cottonmill Ln, Overseas, Vereinigtes Königreich
Rating: 4.3

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Will always recommend five star quality and service

Brilliant service, dedicated staff, beautiful food and and very relaxing and calm

Sauna

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24-Stunden-Rezeption

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My recent experience with Sopwell House was shockingly poor. Despite being a loyal, long-term customer, I was treated with zero empathy regarding a wedding gift voucher for a night’s stay, which included a meal, massages, and access to the spa—significant money was spent on this package. After being assured last year that we could extend the voucher due to personal circumstances, I was suddenly told it couldn’t be honored because it had expired by over a year.  What makes it worse is that there was absolutely no offer of a compromise—no discount, no gesture of goodwill, nothing. This substantial package was dismissed without any care, and the response I received was not only rigid but borderline rude, as if customer loyalty meant nothing. Sopwell House clearly has no policies in place for genuine customer care, and their handling of the situation proves they prioritize rigid rules over treating people with respect.  If you’re considering visiting, think twice. The way they treat long-standing customers is unacceptable, and I wouldn’t recommend anyone waste their time or money here. There are far better places that actually value their guests.

Third visit here. A very classy hotel set in beautiful grounds. All services as one would expect with caring and attentive staff throughout the hotel. I have to mention the exceptional care, attention and support received from Oya and Marius. Two people clearly 'in the right job' delivering great service courteously, professionally and with a smile. A credit to the hotel.

Another lovely stay at our favourite spa/hotel  The club at cotton mill spa is a definite must. Hot stone massage is so relaxing and the outdoor heated whirlpools are amazing. More beds needed though please as it gets really busy. Rooms are lovely and breakfast is amazing, so much choice.  We had lunch at the brasserie which was lovely too.

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3.0km from St Albans City Railway Station

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Entdecke 61 Bewertungen für Sopwell House, von echten Reisenden auf Trip.com mit 4.3 bewertet. Finde heraus, was früheren Gäste an diesem Hotel gefallen hat – einschließlich Service, Ausstattung, Lage, Zimmer und mehr!

61 verifizierte Gästebewertungen für Sopwell House – Aktuellste 2024 | Trip.com

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