Gastnutzer
12. Januar 2023
First time in Provence; arrive by train from Lyon and drove to the Luberon to stay at La Clean des Champs. Never driven here and really didn't know how long it would take to get to the hotel. Anyway, arrived maybe 45mins to an hr earlier than the check-in time. Didn't really expect the curt welcome we got; instead of a bonjour with a welcoming smile, we got a frown and was told we were early. Bad start to a three night stay. Ok, so we asked whether we could have our sandwiches in the lobby or poolside whilst we waited for the room; got a flat 'No' you cannot eat in the common areas. Luckily room was made available and we ate our sandwiches in our patio area. Other peeves: bath wash (in a locked bottle!) in shower was way down and we had to ask for top up; water provided in room not replaced; had to ask. Hand soap in bathroom was miniscule. Each time we asked for anything, there is a sense that it was begrudgingly done. Mind you, this is a lovely property with beautiful views to Rousillon. If only the owner was a bit more warm and welcoming, would have been very nice. In hospitality, the little things matter. We ultimately didn't feel very welcomed. And forget about getting a nice send off on departure.
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