Gastnutzer
31. Januar 2023
I wrote another negative review concerning this 8 night business trip to Roseville, MI in Oct 2022. Less than 1/4 mile away on 13 Mile Rd, I originally checked into the Baymont by Wyndham. I had 2 nights booked but checked out after the first night due to a horrible experience that I noted in the Baymont review. Upon checking out of the Baymont, I immediately went to the Microtel to check in. It looked neat and clean on the outside, and inside the lobby. But how could I possibly choose a second hotel that had its own unique problems? Upon awakening in the morning after the first night at 5am to loud bass thumping rap music, I was pissed. At 7am, I called the front desk and was told by the attendant that "quiet time" was technically over and there was nothing that could be done. Over the next day and a half, I realized after coming and going from the property that something was not right: 1) There were MANY scruffy looking people walking in an out the entrances and thru the hallways. 2) The same people were hanging out in groups at the rear entrances smoking and/or around the ice machine on the first floor. 3) Finally, there were two people who I observed on two different occasions chaining/locking their bicycles to a tree not far from the rear entrance and then entering the building. None of these people looked like typical out-of-town guests. I went to the front desk to inquire about what was going on. THE ANSWER BLEW MY MIND!!! THE DESK ATTENDANT TOLD ME THAT THE 3RD FLOOR OF THE HOTEL WAS RESERVED FOR HOMELESS PEOPLE WHO LIVED AT THE MICROTEL AS PART OF A HOMELESS SHELTER PROGRAM!!!!! Were they freeking kidding?? I was paying $80 - $90 per night to stay at a freeking homeless shelter? Before the 3rd night, I tracked down Tom, the so called GM of the Microtel, and he would not answer my inquiry about the homeless shelter issue. Needless to say, I shortened my stay from 5 nights to 3 nights. And yes, on this 8 night business trip to Roseville, I checked into a 3rd hotel for the last 3 nights, The Super 8 located less than 1/2 mile away, and whadaya know.....the Super 8 was clean, quiet, also and economy hotel in Roseville, but with competent, polite, professional front desk attendants who were articulate, honest and helpful. Super 8's management actually "gets" that just because it is an economy hotel in Roseville, a basic blue collar type city, that hotel guests still deserve good service and accommodations. SUPER 8 HAS NOW EARNED MY FUTURE BUSINESS, THE NEXT TIME I'M CALLED TO ROSEVILLE ON PERSONAL BUSINESS. Again folks, be aware of the problems I noted about the Baymont and Microtel hotels....which are both part of the Wyndham organization. The bad experiences at each of these hotels reflects how Wyndham's corporate level management has miserably failed to oversee the incompetent, unprofessional, classless local on-site managers and front desk attendants, at these properties.
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