Imperia Suite

Hallo, ich wollte mich ganz herzlich bei Paolo bedanken! Toller Typ und hat uns bei allem geholfen. Es ist ein hübsches Boutique-Hotel, in einer ruhigen Gegend von Rom gelegen, aber auch in der Nähe der U-Bahn, was wirklich praktisch ist. 3-5 Minuten sind Sie am zentralen Termini-Bahnhof. Tolle Zimmer, tägliche Reinigung , Beachten Sie, dass pro Nacht eine Kurtaxe von 7 Euro anfällt. Die Zimmer unterscheiden sich geringfügig von den Fotos, sind aber hübsch und ästhetisch. Nochmals vielen Dank für den Aufenthalt!

Our stay at Imperia Suite was a series of disappointments from start to finish. Here’s a detailed account of our experience: **Not Very Nice Inside** The first impression of the hotel was underwhelming. The interior was far from appealing, with outdated decor and a general lack of cleanliness. **Horrendously Loud Air Conditioner** Upon entering our room, we turned on the air conditioner, only to be met with a horrendously loud noise that persisted. When we reported this to the staff, we were told nothing could be done and that it wasn't hot (though it clearly was). They insisted a new one had been ordered and it was working fine yesterday (which was irrelevant to us). We threatened to leave if nothing was done, but they refused to offer a refund. The owner finally arrived 30 minutes later with a technician who managed to reduce, but not eliminate, the noise. This overall took around 1.5 hours. This was done without any apology. Later that night, the air conditioner began making noise again. **Mess Left After Attempting To Fix Air Conditioner** After the air conditioner was pulled apart and put back together, a mess was left in the room. We were assured it would be cleaned up while we were out. However, we preferred it to be done while we were present, to safeguard our belongings. We waited in the room for 10 minutes, but no one showed up. Eventually, we had to change the bedding ourselves and push aside the dirt on the floor. **Mould and Dirty Bathroom** The bathroom was another major issue. There was mould throughout the shower, it was dirty upon our arrival, and the sink plug was broken. It was clear that cleanliness was not a priority here. **Unhelpful and Dismissive Receptionist** Throughout this entire ordeal, the main receptionist was dismissive, rude, and failed to offer any solutions until we threatened to leave. While the owner eventually intervened, it was the receptionist who was the primary source of frustration. An apology or offer of compensation from the owner would have been appreciated, but was never given. **After just one night, we decided to leave, as it was simply too unpleasant to continue staying in such conditions. **

Esperienza terribile. Non so veramente da dove iniziare. Colazione scarsa, cornetti datati e freddi già dalle h 07 30. Dopo il primo giorno ci hanno cambiato di stanza con una claustrofobica ed una mezza finestra, hanno sostituito gli asciugamani solo una volta in 5 giorni. Assenza di acqua calda. Coperte sporche di sangue. Inflessibilità sul check out nonostante la mia compagna facesse terapia oncologica. Veramente da evitare. L’ unica nota positiva è il ragazzo della reception, molto disponibile nonostante i mezzi precari a disposizione.