I reserved a room for my daughter for 3 nights over Thanksgiving, as we stay in an RV. She arrived the first night and thought the room seemed chilly but ok. Woke up to decaf coffee only. Next day, Thanksgiving, she spent the day with us, when she went back to the hotel at night, room was cool again. Office was closed. The next night she told the man at the desk and he offered her another room but she was leaving early the next morning and accepted a blanket instead. Our complaint is the terrible customer service when we complained. The management was so rude and NEVER apologized. She only blamed us for not accepting another room on her last night, or not calling the posted phone number after hours. This is a warning to anyone who books there, you're on your own. Bring your own coffee and blankets! And don't complain because she'll bite your head off!
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