Gastnutzer
6. September 2023
On our late arrival to our room, we noticed a horrible smell and we heard a scurrying sound, which we then found out was cockroaches that we saw in the bedroom and bathroom area. My husband killed the ones that he could. We went straight to bed but could not sleep well as I was terrified of the cockroaches. Also, we had no aircon, so the room was very hot. The next morning, we looked around the studio apartment and noticed that the shower in the bathroom was disgustingly dirty, the cooking facilities were non-existent, the utensils that were there were either dirty or rusty and the plates were discoloured. There was no table or chairs to sit on to be able to eat anything either. My husband then noticed that the room was full of ants which were carrying the dead cockroaches out. We requested a different room, and we were given a room on the next floor which was slightly bigger. We asked about the aircon, and we were told we had to pay 65 euros for the week and pay to use the safe in the room, apparently it was in the small print, which we had missed and obviously hotel tax which we paid straight away. We went to unpack and when we tried to put the aircon on, it would not go below 24 degrees as it was controlled and the way it was positioned it did not touch some of the areas in the room, which was unbearable at times with temperatures reaching 37 degrees. The shower in the bathroom was the same as the other room that we had, there were red marks on the tiles which looked like blood, the plug hole was dirty and rusty, the sliding doors were disgustingly dirty and it was so small, it would be so claustrophobic if the doors were closed. We refused to shower there and we used the shower on the beach. This room had chairs lined up against the wall but no table to eat at. The fridge door would not close properly, so it generated more heat in the room. We tried to sit on the balcony to have a quiet cup of coffee in the morning, but the aircon next door was making a right racket, which my husband complained about on several occasions, and they said they would go and fix it, which they did not. They told us to carry the little table off the balcony and sit inside. One evening when I came to have a wash at the sink, the towels that they had left on the bed in a pile, were all wet and some dirty with stains, so I had to put them on the balcony to dry. On another day, when we came back from the beach, we noticed the room had not been cleaned, so we went to make the bed ourselves and we noticed that the mattress protector was disgustingly stained and dirty. We pulled it off and the mattress was even worse. Due to this we then slept on the single bed for the next two nights as this was cleaner. On our last day, we paid 35 euros to stay in a small studio room downstairs as we had a late flight home. This was a very small room again, there was no cold water in the sink in the bathroom or kitchen, only scolding hot water. The shower however was slightly bette
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