I was in town for almost two months doing some local business. I stayed as I had my pets and did not want them to move around a lot. I meet many guests during my time there I think they share my sentiments. The front desk staff there are about two nice ones and the rest of them is like rude mean girls club where their answer to anything is no and they act like you they need to be security and scrutinize their guests in bad ways, Irish in particular treated many guests horribly including myself. Then on the opposite, in the lounge, the restaurant the staff were incredible. Led by Deb, Shaina and the others are amazing!! and do what they can to accommodate a guest, but front desk watches them too. Rooms are nice, pool was broken and lots of construction but nice place to stay once you get past the front desk folks. There was two nice ones Steff and a dark haired guy. I understand good help is hard to find but I dont think they do themselves any favors with Irish dealing with customers, I heard complaints from the bar to the gym about her and witnessed it with others and myself. I spent a lot of money between bar, restaurant, hotel and clothes shopping in their boutique, its a shame I have such a bad feeling leaving due to front desk. Go eat and drink there, its lovely and so is the pool when it works. They should hire the lounge staff for front desk and this place would be perfect. I dont understand how folks with no customer service skills are the face of a otherwise good plac
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