The Bird in Hand

We were disappointed with our stay. We had 2 nights booked from 1/1-1/3. The hotel did not tell us that the superior room that we reserved (and already paid for) was no longer available. They didn't even tell us at check in!! They just took us to a basic room with no mention of the change. When I went back down to inquire, they said that a "water issue" forced the change, but they made no effort to compensate us for the change in reservation. They also did not tell us that on 1/1, our day of arrival, that their reception, bar and restaurant were closing at 5PM. This was our final stop after a long day, and we had planned to settle in with food and drink. Part of the reason we wanted to stay here was because we enjoyed relaxing at the fireplace with a snack and cocktail previously! That did not happen as they were turning out the lights within minutes of our arrival at 5. They did say that they had "tried" to call me, but they couldn't reach me because of the international #. I found this VERY odd, as I continued receiving "welcome" emails from the hotel up through my day of arrival, none of which mentioned any change to the reservation or the hours that they would be open. This was very disappointing. We had stayed here before and had had a lovely experience, but I do not think that we will return.

Beautiful pub / hotel, full of charm and character. The meals are good, but tend to be over fussy and elaborated, but don't add to the quality of the meal. Breakfast was actually nicer than the dinner! Ideal for a one night stay and only 25 minutes to Heathrow.

Great stay lovely room and very attentive staff warm and friendly. Would highly recommend.

Staff were friendly. Room needed some maintenance, shower dripped. Heating not great. Breakfast at 8 was slightly late for working breakfast, so went without. Overall lovely place though and would stay again

We had a bad experience here caused by other guests: at one in the morning, a group of men were standing outside singing and swearing for ages. It woke me up and I couldn’t sleep afterwards. I phoned the desk and left a message on the answerphone but have not had a response. I told the breakfast waiter in the morning and he said he knew who they were, since they had behaved like that the night before as well and were outside when he left at 11.45. He says he had emailed their company and said it was totally unacceptable behaviour as all the other guests had complained. Would I stay here again- doubtful, as we do like to sleep when we go to a hotel! What a pity. The room was very clean and the young staff were most helpful.

Clean, friendly and welcoming very enjoyable stay with very good food at very reasonable prices. Free drink in the room and fresh milk for the tea. Will definitely stay again. I am searching for other pubs in the chain to stay in other parts of the country. Well done 5 stars

Excellent service from check in to check out. The room was spotlessly clean and comfortable.

Property was great! Very English and quaint. Rooms were too dark. Could use more lighting.

Absolutely beautiful, great food, super clean....would definitely stay again!