Phoenix Resort Pyeongchang

Phoenix Resort Pyeongchang Bewertungen

Phoenix Resort Pyeongchang

174 Taegi-ro, Pyeongchang-gun, Gangwon State, 25307, South KoreaHoteldetails anzeigen
Phoenix Resort Pyeongchang
Phoenix Resort PyeongchangPhoenix Resort PyeongchangPhoenix Resort Pyeongchang
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1 Nacht

Gästebewertungen

8/10
Sehr gut
102 Bewertungen
Verifizierte Bewertungen
Lage8.8
Ausstattung7.7
Service8.1
Sauberkeit7.6
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Großartiger Aufenthalt!(24)
Ausgezeichnete Lage(8)
Großartig für Kinder(7)
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Negative Bewertungen(15)
Anonymer Benutzer
Himmels-Suite
Aufenthalt im Jan. 2025
Familie
4 Bewertungen
8.0/10
Sehr gut
Bewertung vom 8. Febr. 2025
Living in the Blue Tower Sky Suite was a great experience! We enjoyed a 4-day, 3-night stay with no delays during check-out. The suite is within a 5-minute walk to the ski house and about a 10-minute walk to the central plaza, where we could shop at the convenience store (open until midnight) and visit the game store to play with the kids. Our kids really loved both the day and night activities. However, driving in the snow required extra caution since the rental car had four-season tires but no chains. Overall, it was a wonderful and memorable trip!
Übersetzen
Antwort der Unterkunft: 저희 휘닉스파크를 이용해 주시고, 고객님의 이용 경험을 공유해 주셔서 감사드립니다.머무시는 동안 만족스러운 시간을 보내셨다고 말씀하시니 저희가 오히려 큰 보람과 기쁨을 느낍니다. 고객님께서 주신 깊은 관심을 더 많은 직원들에게 공유하여, 앞으로도 최고의 서비스 경험을 제공해드리기 위해 노력하겠습니다. 사계절이 아름다운 휘닉스 파크에서 다시 뵙기를 바랍니다.감사합니다.
Lee Seung Jin
Sky Suite Bunker
Aufenthalt im Dez. 2024
Familie
5 Bewertungen
7.0/10
Bewertung vom 8. Jan. 2025
We like this ski resort, we return every year to ski with the kids. We will return again next year for skiing, but I hope the cleanliness will be better. 먼지가 너무 많았어요~~~~~
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OJJJJJ
Himmels-Standard-Zimmer
Aufenthalt im Nov. 2024
Pärchen
15 Bewertungen
9.0/10
Großartig
Bewertung vom 27. Dez. 2024
Quite nice overall. Very close to the snowboarding park. The only hiccup is that there are not enough food choices. Go for the most expensive room. It is worth it.
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Gastnutzer
Himmels-Familien-Suite
Aufenthalt im Jan. 2025
Familie
4 Bewertungen
5.0/10
Bewertung vom 23. Febr. 2025
New rooms in condo, but very dirty. Looks like cleaning doesn’t work at all. Close to the slope. Very cold everywhere in halls, but room is warm. Buildings also very old.
Übersetzen
Antwort der Unterkunft: 안녕하십니까 고객님,먼저 저희 휘닉스를 이용해 주셔서 감사합니다.먼저, 저희 콘도의 새로운 객실에 대해 긍정적인 평가를 해주셔서 기쁩니다. 하지만 청결 문제로 인해 불편을 드린 점 진심으로 사과드립니다. 청소 상태가 만족스럽지 못했다는 말씀은 저희에게 매우 중요한 피드백이며, 즉시 청소 프로세스를 점검하고 개선하겠습니다.귀중한 의견 주셔서 감사드리며,사계절이 아름다운 휘닉스에서 다시 뵙기를 바랍니다.감사합니다.
Matthew
Royales Apartment
Aufenthalt im Nov. 2024
Familie
9 Bewertungen
7.5/10
Bewertung vom 31. Jan. 2025
One of the better ski slopes in korea. Though the resort is relatively basic with just the essential supplies
Übersetzen
Antwort der Unterkunft: Hello, this is the Phoenix Park. Thank you for using our Phoenix Park and taking your valuable time to share your travel.We apologize for the inconvenience caused by not providing atisfactory service during the travel. Based on your precious words, we will thoroughly care and try to improve. If you need any additional inquiries, we would appreciate it if you could use the customer center (1588-2828).We hope to see you again at Phoenix Park, where the four seasons are beautiful.Thank you.
david315
Royales Apartment
Aufenthalt im Nov. 2024
Familie
8 Bewertungen
10.0/10
Hervorragend
Bewertung vom 27. Dez. 2024
Request the highest floor!!! Crazy ppl party all night and cant sleep!!!! Besides that all good
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jeremias viga
Standard-Apartment
Aufenthalt im Dez. 2024
Familie
6 Bewertungen
10.0/10
Hervorragend
Bewertung vom 7. Jan. 2025
Excellent place to bring family, friends, girlfriend. All can have fun
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WonderlustK
Himmels-Standard-Familien-Zimmer
Aufenthalt im Jan. 2024
Familie
12 Bewertungen
7.5/10
Bewertung vom 19. März 2024
location was good and we stayed at the renovated part of the resort so it was great. but the overall service quality isn't great. reception staffs are not friendly and they even look bothered and annoyed when you have questions.
Übersetzen
Antwort der Unterkunft: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
JohnnyFu
Himmels-Suite
Aufenthalt im Nov. 2023
Familie
4 Bewertungen
8.5/10
Sehr gut
Bewertung vom 24. März 2024
No bath towels provided, it is more like a long-stay condo hotel than a full service hotel. The room is clean and with minimialistic design. The public area needs some refreshing, looks like a hotel from the 90s. Onsen is great, kids friendly, conveniently connected to ski-rental and lifts. Overall 4 out of 5.
Übersetzen
Antwort der Unterkunft: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
Thanyaphat
Himmels-Suite
Aufenthalt im Nov. 2024
Familie
3 Bewertungen
10.0/10
Hervorragend
Bewertung vom 16. Jan. 2025
Big room, good location and suitable for family.
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Joshbell
Standard-Apartment
Aufenthalt im Mai 2024
Familie
3 Bewertungen
8.0/10
Sehr gut
Bewertung vom 20. Juni 2024
Could be cleaner, but relatively clean. Room or floor both pretty comfortable
Übersetzen
Antwort der Unterkunft: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
sherlyn
Standard-Apartment
Aufenthalt im Jan. 2024
Familie
3 Bewertungen
8.5/10
Sehr gut
Bewertung vom 11. Febr. 2024
The location is perfect, right at the snow park. The rooms are a bit old. But quite clean.
Übersetzen
Antwort der Unterkunft: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
KOME on vacation
Himmels-Standard-Familien-Zimmer
Aufenthalt im Dez. 2023
Familie
2 Bewertungen
8.5/10
Sehr gut
Bewertung vom 5. Jan. 2024
It’s a family ski trip for us, we are lucky to escape from the peak season, thus the hotel is less crowded and it feels more relaxed. The hotel is generally cleaned, the room is warm and even the floor is warm. No towel provided, so this needs to be noted. But we enjoyed the hotel as it’s very convenient to ski park.
Übersetzen
Antwort der Unterkunft: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
Gastnutzer
Standard-Apartment
Aufenthalt im Jan. 2025
Familie
2 Bewertungen
2.5/10
Bewertung vom 26. Febr. 2025
Terrible
Übersetzen
Antwort der Unterkunft: 안녕하십니까 고객님, 먼저 저희 휘닉스를 이용해 주셔서 감사합니다. 고객님께서 불편을 느끼신 점에 대해 진심으로 사과드립니다. 저희는 항상 고객님의 의견을 소중히 여기며, 더 나은 서비스를 제공하기 위해 노력하고 있습니다. 어떤 부분에서 문제가 있었는지 구체적으로 말씀해 주시면, 개선하는 데 큰 도움이 될 것입니다. 앞으로 더욱 나은 경험을 제공할 수 있도록 최선을 다하겠습니다. 귀중한 의견 주셔서 감사드리며, 사계절이 아름다운 휘닉스에서 다시 뵙기를 바랍니다. 감사합니다.
JAEYONG
Standard-Apartment
Aufenthalt im Dez. 2024
Familie
3 Bewertungen
8.0/10
Sehr gut
Bewertung vom 31. Jan. 2025
성수기임을 고려해서 직원분들 고생하실 것 같아서 직접 컴플레인은 하지 않았지만 후기는 남깁니다. 우선 주차장이 너무 부족해서 로비 앞 임시 주차자리에도 풀타임으로 차를 대는 사람들 때문에 불편함이 컸습니다. 주차관리하시는 분들은 추운데 너무 고생하시는데 사람문제라기 보다는 이건 시스템 문제로 보이구요, 얼리체크인 한 사람들음 객실 정리 후에 알림 준다고 하여 오래 기다렸지만 결국 알림은 오지 않았고 늦게 그냥 입실을 하게 되었습니다. 입실 시간이 딜레이 되었지만 체크아웃은 11시를 지켜야 한다는 로비 안내데스크의 설명이 너무 어이가 없었습니다. 3시 체크인 11시 체크아웃 조건으로 비용을 지불했는데 왜 성수기 리스크를 손님들이 다 져야 하는지 모르습니다. 보통 이런 경우 바우처등의 양해를 구하는 것이 일반적인데 그런 건 전혀 없었어요. 실내 용품에 관련해서 니즈가 있어서 하우스킵핑 전화를 해봤지만 시간 간격 두고 10차례정도 전화를 해도 응답이 없었던 건 제가 운이 안좋았던거라 생각하겠습니다…….
Übersetzen
Antwort der Unterkunft: 저희 휘닉스파크를 이용해 주시고, 고객님의 이용 경험을 공유해 주셔서 감사드립니다.먼저 투숙 하시는 동안 만족스런 서비스를 제공해 드리지 못하여 불편함을 끼친 점 사과 말씀드립니다. 객실 정비지연 및 알림 관련 부분은 내부적으로 공유하여 개선될 수 있도록 철저히 신경 쓰고 노력하겠습니다. 또한 주차 부족은 담당부서와 협의하여 주차관리 인원을 추가 배치하고 프로세스 변경하여 고객 불편 없도록 조치 하겠습니다.고객님께서 주신 소중한 의견 덕분에 저희 직원들이 고객님들께 더 나은 서비스를 제공해 드릴 방법에 대해 한 번 더 생각해 보는 기회를 가졌습니다. 앞으로도 최고의 서비스 경험을 제공해드리기 위해 노력하겠습니다. 사계절이 아름다운 휘닉스 파크에서 다시 뵙기를 바랍니다.감사합니다.