Finde Hotels in Punta Cana

Das Hotel ist sehr schön. Die Anlage wird sehr gepflegt. Essen schmeckt sehr gut. Das Animationteam ist sehr bemüht und haben immer ein Lächeln im Gesicht . Wir lieben Sie 😍Coca Cola, Stephany, Keila und Yarilis sind die besten und sehr liebenswert zu den Hotelgästen. Den Service im Restaurant finden wir persönlich nicht so gut. Sehr wenige haben noch ein Lächeln für einen übrig. Wir haben auch das Gefühl, dass man die Deutschen Gäste nicht so gerne mag. Wir beobachten das schon eine Weile. Leider sind wir insgesamt etwas enttäuscht. Da sind wir vom Palladium anderes gewöhnt.

Das Hotel sieht nicht so aus wie auf den Bildern. Als ich mein Zimmer bekam, roch mein Zimmer in der ersten Nacht nach Urin, als ob jemand, der mich belogen hatte, gepinkelt hätte und das Hotel es nicht reinigte. Es war unerträglich, ich musste die Rezeption bitten, zu kommen und das Problem zu klären, weil ich bei diesem Geruch nicht schlafen konnte. Die Haushälterin kam und wischte den Boden, und es war viel besser. Der Toilettengriff war trotz Wasserspülung kaputt. Der Raum roch nach Feuchtigkeit. Ich bin mir nicht ganz sicher, ob sie die Nadeln gewechselt haben, die ich dort bekommen habe, oder sogar danach. Das Essen bestand ausschließlich aus künstlichen Lebensmitteln, nichts Bio. Alle Getränke stammten aus diesen Beuteln. Sogar der Sprite schmeckte anders :/ An Silvester war das Essen viel besser, es gab eine gute Auswahl, aber immer noch künstlich. Insgesamt war es nicht so schlimm, viele Leute schienen damit einverstanden zu sein. Ich bin sehr wählerisch, deshalb merke ich alles.

Upon arriving at this place, my friend and I were immediately put off by the workers who stared at us instead of offering to help with our luggage—a clear red flag. It only got worse from there. We were shocked to find over fifteen roaches crawling in our beds, on the floor, and even inside our luggage! This was completely unacceptable. The customer service was atrocious. When I brought up our concerns to the receptionist, he had the audacity to suggest we refrain from leaving a review in exchange for unspecified ”privileges.” The bedsheets were stained, the towels were dirty, and the water had a foul odor. It was a nightmare. To add insult to injury, when we voiced our complaints about the roaches, the receptionist brushed us off, claiming we should expect such things in this country. This dismissive attitude was incredibly disrespectful and unprofessional. Thankfully, Starling and Davison from were the only saving grace during our stay—they actually cared and were extremely helpful. In conclusion, I strongly advise against booking with this establishment. The lack of cleanliness, poor customer service, and dismissive attitude towards legitimate complaints made our experience utterly disappointing and frustrating.

Unsere Erwartungen wurden 100% erfüllt und übertroffen. Check in um 21:30 funktionierte problemlos, bin mir aber nicht sicher ob das vom Reiseunternehmen so angemeldet wurde, wir haben uns zumindest nicht darum gekümmert. Zimmer, Service und Reinigung war tadellos. Hatten wegen der Zimmerkategorie einen ”Butlerservice”, wussten allerdings nicht so recht, was wir mit ihm anfangen sollen, da wir eigentlich gar keine extras benötigten. Wir erhielten von ihm das tägliche Animationsprogramm per Whats-App und wir konnten über ihn Restaurants reservieren. Hotelanlage wunderschön gestaltet, sauber und ruhig. Verschiedene kleinere und grössere Gebäude in toller Architektur. Essen in den Restaurants und in der Sanctuary Town einfach grossartig. Ebenso wie das Frühstücksangebot. Das Animationsprogramm war für die, die wollten lustig und abwechslungsreich. Jedoch nicht störend oder aufdringlich. Musik in der Pool-Area war in angemessener Lautstärke, keine Dauerbeschallung. Abends nicht so viel los, für uns war das perfekt so, wer Party sucht ist allerdings falsch hier. Im Grossen und Ganzen einfach nur perfekt zum den ganzen Tag relaxen, ohne sich um etwas zu kümmern.

If I could give this 0 Stars I would, Take this review very serious I have stayed in over 4000 Hotels in my life. First and foremost just DO NOT STAY HERE even if it is $50 A WEEK! I promise you anywhere is better than here. If you want to take some roaches home and start a path down the road where it will cost you or your apartment complex and neighbors hundreds of thousands to get rid of these pests, or if you already have them and you are bringing them with you than so be it, but if you are a person who cares about your hygiene, keeps a clean house and does not like bugs this is NOT the place for you. IF you want to have a nice evening inside and watch some TV after cooking a nice meal and be in a cool environment DO NOT BOOK HERE! There is no Air conditioning in the living room and the TV is like a small monitor attached to the wall that can not be moved. IF you want to have a comfortable pillow, DO NOT BOOK HERE! The pillows are the thinnest I have ever seen. If you want a clean comfortable bed, DO NOT BOOK HERE! The bed had stains of all sorts and lots of questionable black specks including baby roaches, these were dead I think, I didn't stick around to see. IF you want to have a closet to hang your cloths and a mirror to check your self out in, you guessed it, DO NOT STAY HERE!! My closet had a broken mirror that was duct taped back together and the closet door wouldn't even open. Finally if you want a reception with real security that will be available if you need anything or have a problem, DO NOT STAY HERE!!! Not 1, 2, or 3 times did I and or *********** try to contact this property to request my refund with no response but 4 times and still no reply. Also when I arrived the reception was not there and I used google translate to communicate with this guy who had no name tag or anything indicating that he worked there indicating he was security. He told me he needed payment and would need to keep my passport until payment was made but the booking was supposed to be prepaid. This was a complete crap show. They took payment is Euros for whatever reason. If you want to stay at somewhere modern, clean and comfortable, DO NOT STAY HERE!! Even if it free!!! Unless your homeless then at least it's a home. I have stayed in over 4000 hotels over the course of my life and this would rank top 10 worst if that gives you any idea. If this review helped you at all please mark as helpful and follow me for more reviews around the world.

My friend and I stayed there for 4 nights in March after getting off a cruise. The restaurant attached to the hotel was quite nice, good food and very accommodating. The pool was kept clean, there were very few people using the pool so no problem with access. There were tables beside the pool to sit and read as well. The hotel was about a 20 minute walk to the hwy and although the roads and sidewalks were broken up, we felt quite safe (2 ladies), a KFC and Pizza Hut were on the hwy if you wanted more North American fare. The staff were the best, they could not do enough for you. They arranged our transport to and from the airport and we took a trip to Bavaro Beach as well. The price was good, the rooms clean and sufficiently large. A bit noisy at night time with local church bells etc.. but nothing we could not deal with. A great place to stay.