Adults Only, Royalton Chic Punta Cana Resort & Casino

Our room had numerous issues: shower would leak into the bedroom, tv never worked, bad power plugs, fridge haphazardly placed outside of cabinet, A/C could not be adjusted, and more Furthermore, we had to deal with aggressive selling attempts for the ‘Diamond Club’ as well as other amenities.

Uno de los Hoteles que e visitado más completo y muy organizado las instalaciones excelentes servicios superior agradables la comida extremadamente buena el trato de los colaboradores super especial , gracias a la Sra Anny muy atenta y amable le doy un 1millon de valoración por su forma de tratarnos a mi y a mi esposa

The bad experience at this hotel began at the entrance to the property, where hotel security kept us waiting for approximately 10 minutes because, according to his excuse, he couldn't find our reservation and also asked for our ID so he could take pictures with his own phone. After arriving at the hotel reception at 4:00 pm, they informed us that our room was not ready for occupancy and the check-in time was at 3:00 pm, even though we had requested an early check-in two days prior. When they finally gave us the key to our room, we proceeded to go, but when we got to the door, they were still cleaning it. The room was not at all what I expected; being a simple room, I hoped it wouldn't feel like I was staying in a very low-category motel like this one did. They offered me a room change, which I accepted, since it was the same category but located in a different building. I asked what the next category would be, and I was told I would have to pay an extra US$100.00 per night, which I declined since I was only staying for one night and it wouldn't be worth it, fearing it would be a little more. I selected this hotel because the one I was actually going to choose was cheaper, but I understood that it's not every day that one celebrates a year of marriage, so I opted to book this slightly more expensive hotel, hoping the whole experience would be better for my wife and me on our anniversary. On another note, if you're only planning on staying one night at this hotel, I'm letting y

I would never suggest this resort to anyone ! The staff was not attentive to anyone ! The food was beyond bland. The Buffett was their only good option. The property had so many outdated and damaged things everywhere . The swim up bar was missing a whole panel where no one wanted to sit. My parents room lost all electricity and they went a whole day without a room . The only thing they compensated was a private dinner and that was after we escalated things twice. I was double charged by their excursion coordinator and they refuse to refund me now. Absolute terrible resort!

Mermaid pool area had flooring that was cracked and the bridge on the pool area didnt look very stable.. they need to fix fhat area of the resort. Sushi Restaurant was the best Sushi we've had. Food quality and safety was excellent. Ate lots of food and and drank a lot and didnt get sick.

Royalton Chic was a disappointment. The property needs a renovation. One restaurant was closed for remodeling. The rooms were small, outdated, and looked old. There were no drink menus so you had to ask the bartender recommendations and every drink was cheap rum. The staff was nice but the propery was not upscale. For the price paid, I definitely feel I over paid.