Club Regina Puerto Vallarta

Nuestra estancia ha sido una invitacion a volver y volver, empezando por el servicio al cliente. Un servicio de primera desde la persona que te recibe en el hotel y te abre la puerta del auto en donde llegas, las personas que amablemente te atienden en recepcion con una sonrisa y un autentico sentido de servicio, los maleteros que se desviven por pedirte un taxi y ayudarte a cargar lo que traigas sin que se lo pidas, y cualquier persona que trabaja en el hotel en el area de recepcion indudablemente esta para atenderte con la mejor disposicion de servicio. Tambien en el area de alberca, y restaurantes. El lugar impecable, contando con una belleza arquitectonica. Su amplitud y distribucion tanto del hotel, como de los cuartos, te acogen. El hecho de ser un lugar abierto, nos deja sentir el clima, y el viento que corre es un sensacion muy agradable. La decoracion del lugar es calida y de buen gusto, dandonos un sentir de estar "en casa". La ubicacion del lugar da pie a salir a caminar a la Marina, tanto de dia como de noche, con completa seguridad, y todos los lugares a donde fuimos estan muy cerca, a 5, 10, 15 minutos en auto: Walmart, Centros Comerciales, Malecon, Centro, Restaurantes, Terminal Maritima. El acceso a la playa es una delicia, con unas vistas a la puesta de sol inigualables. Disfrutamos las actividades extras que inlcuye la estancia en el hotel, y el hecho de no ser invasivas a nuestros momentos de estar. La comida es muy buena, y aunque el precio es poco alto, vale la pena qued**** en el hotel a comer. Quiero cerrar felicitando el programa de Servicio al Cliente que tiene el hotel, ya que seguro es una administracion que se toma su tiempo en el entrenamiento en esta area a todas las personas que laboran ahi. El servicio al cliente hace la diferencia en una experiencia, y eso es lo que buscamos al ir de vacaciones, vivir experiencias gratas y memorables. Felicidades por su excelente servicio a todas las personas que laboran en Club Regina Puerto Vallarta!

Buen servicio, las instalaciones muy limpias, solo que la habitación tenía muchos imperfectos.

The property was nice overall. I wasn’t happy that we didn’t get an ocean view room. All the pictures of the suite before we booked were an ocean view. Also there was no mention of resort fees until we booked. We were placed on the first floor which smelled a bit musty. Other than that I was happy with our stay. The staff was very responsive to any issues we had.

This was hands down, the best resort for staff interaction: they are all well trained, friendly, kind and happy in their jobs. The rooms are beautiful, beds are comfortable, the pool and activities staff excellent and the location close to the Marina was perfect for shopping and night life. We had a wonderful, relaxing 19 night stay. Hope to be back one day!!

We loooved our stay at Club Regina. The entire resort and staff were outstanding! No chsnges necessary.

Adal at the restaurant was incredibly friendly and quick, always going above and beyond. The staff at the bellhop and coffee counter were also super friendly and welcoming They made the place feel like home. The staff at the pool area were always checking in to make sure we had all we needed. Did not like how long it took to get our room. But overall, the staff are just amazing and I always look forward to going back on our next trip! Even the tour you can reserve for free through the hotel was great. The driver Arturo took great care of us!

Very clean and safe even if slightly dated in some areas. Staff are friendly and approachable and you can easily walk around the nearby Marina and visit the Thursday night market and feel safe doing so with your family.

This incredibly well managed property far exceeded our expectations. Very clean and well maintained, every staff member we encountered offered the same level of excellent, genuinely friendly service. Rosa, Hob & Antonio knock it out of the park every day at the activities center. Demian at the front desk and all of the Bell Hop staff were incredibly helpful, cheerful and kind. Alma & Maria kept our rooms immaculately clean. And we loved all the antics of the resident iguanas by the pools. 5 stars - we are so impressed!

Only thing I didn't like was the only ATM machine wasn't working the whole week we stayed there, so we had to walk next door to the Westin to use theirs. I feel it should have been fixed within a day or 2.