Gastnutzer
26. Januar 2024
Me and my husband have had a two week stay at the hotel Jardin del sol. We are repeat guests because we like the hotel. However, we have a big problem with two of the hotel's night staff. When we have come home after 12 at night after the entrance is locked, we have been treated very badly. We call the number on the door that is supposed to be called, but no one answers. We ring the door several times, after 7-10 minutes they open the door and are extremely rude. Now this last time it was a young female staff who after 8 minutes came and opened, she had a plate of food in her hand, so I guess she chose to eat instead of opening the door. She yelled at me and my husband and at another couple who was also coming in. I have read on Tripadvisor that more guests have the same experience with the staff as me and my husband. I hope one of their managers can fix this.
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