Hotels in der Nähe von Stirling Gardens, Perth

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

Die Lage des Hotels ist unglaublich. Zentral gelegen und gut verbunden. Die Parkplätze in der Umgebung sind eine teure Küche. Das Personal und der Service sind durchschnittlich. Das Personal schien zu stark ausgedrückt, während das Frühstück nur in Ihrer Zimmernummer interessiert ist. Einen Tag wurden wir etwa 4 Mal gefragt, was unsere Zimmernummer war! Das Rezeptionpersonal schien nur die Arbeit zu tun.. wir baten um Eis und wurden gesagt, von unter den Treppen zu holen. Als wir dort erreichten, gibt es keinen Weg, das Eis zu nehmen. Also gingen wir zurück und fragten und wurden gesagt, oh tut mir leid, sie vergessen uns den Eisbucket ...no Entschuldigungen.. nur, dass die Buckets im Restaurant sind. So, um es wirklich unglaubliche Lage, Zimmerdekoration, Personal und Service wirklich verbessern können.

Wir blieben hier zwei Nächte nach einem 17-Stunden-Flug von London Heathrow nach Perth, nachdem wir mehr als eine halbe Stunde für unsere Gepäck warten, haben wir ein Taxi in dieses Hotel und der Service war sehr gut. Wir nahmen ein und gingen in unser Zimmer, wo es Tee und Kaffee in dem Zimmer verfügbar war. Das Zimmer war sauber und die Betten waren komfortabel wie die Kuchen bis zum Standard des Holiday Inn rund um die Welt. Wir gingen nach Ivy und Jack, die am Hotel beigefügt ist. Das Essen war sehr gut, aber mehr wie Aktienplatten und gut für den gelegentlichen Getränk als ein Hauptmahl. Ich glaube, das ist, wo sie das Frühstück servieren, wenn Sie ein Frühstückspaket mit dem Hotel haben. Dieses Hotel ist im Herzen der Stadt so nahe zu allem, aber nicht viele Restaurants zu essen während des Abendessens. Die meisten Hotels scheinen nur zu Service-Fühlen oder zu späten Nachmittagssnacks.

Wir wollten eine Unterkunft in der Nähe der Arena und das war perfekt. Das Personal, Reinigung, Frühstück, einzugsfähiges Badezimmer, waren alle groß. Scham über das Komfortniveau des Betts und der Sofa. Das Bett rollte in die mittlere große Zeit und war sehr niedrig. Die Couch war extrem niedrig, so dass sie für eine Person besonders mit Behinderung unbrauchbar war. Sie hatten offensichtlich nicht über diesen Aspekt der Benutzerbarkeit nur das Badezimmer gedacht, um es zu einem zugänglichen Rating. Wir würden nochmal bleiben, aber nicht in diesem Zimmer und wir würden fragen, wie das Möbel bequem ist.

Ich blieb in Intercontinental, um einen Geburtstag zu feiern. Das Hotel bot eine Komplimentarflasche Wein, die sehr schön war. Das Zimmer war sehr klein für den Preis gezahlt, und da das Hotel relativ neu ist, fühlte es sich ein wenig datiert. Wir zahlen zusätzlichen Zugang zum Club Lounge und wünschten, wir hätten es nicht. Es muss eine der schlimmsten Lounges sein, die ich je besucht habe. Es war sehr datiert und hatte keine Atmosphäre, außer das Gefühl, steril. Die Nahrungserbringungen waren sehr schlecht. Abendskanäle sahen aus, als ob sie für Stunden ausgelegt worden waren und von schlechter Qualität waren. Das Frühstück war noch weniger appetitvoll. Es war eine Kombination von trockener, aufgewärmter und kalter Nahrung, die für zu lange ausgelegt war, von denen die meisten unsauerbar war. Der Loungeservice war angemessen, aber sicherlich nichts besonderes und nicht fünf Sternen. Am Auschecken wurde ich gefragt, wie unser Aufenthalt war und sagte es angemessen, aber nichts mehr. Der Checkout-Assistent dankte mir nur für den Aufenthalt. Ich habe auf die allgemeine E-Mail des Hotels für Feedback geantwortet, aber keine Antwort erhalten, die die Frage, wie viel Aufmerksamkeit und Beachtung sie den Gästen Feedback geben. Mit so vielen Hotels, die jetzt in Perth CBD verfügbar sind, muss das Intercontinental sein Spiel aufzubauen, um die Rückkehr Gäste zu gewinnen.

Special occasion for our wedding anniversary and well looked after by the Hilton Parmelia staff, and it’s always nice to see long time staff and the meet new. While diamond HH, we were upgraded to a beautiful Kings parlor room for the weekend, had an amazing breakfast in our room, and we always find the executive lounge enjoyable as a relaxing place to go and the food offered is often varied. We enjoy the Samuels restaurant and bar food menu, but I do miss the Caesar salad from the pre covid days. It used to be the best. We have stayed at other Perth hotels, including the DT but the Parmelia still comes out tops for us. Thank you for making the weekend so special.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

Das Hotel ist sauber und die Ausstattung ist gut. Allerdings sind sie ziemlich nachlässig und rücksichtslos. Es gab nur ein Zahnset, aber wir waren zu zweit. Wasser in Flaschen wurde nicht jeden Tag nachgefüllt, selbst wenn wir alle aufgebraucht hatten. Das Handtuch wird nicht jeden Tag ausgetauscht. Während der Hauptverkehrszeit nahm die Rezeption/Hauswirtschaft den Anruf nie entgegen und ich musste für mein Anliegen in die Lobby gehen. Wir waren für sechs Nächte hier, aber die Zahnpasta reichte nur für zwei Nächte. Wir baten um zusätzliche Zahnpasta, diese konnte jedoch nur mit dem Zahnpflegeset geliefert werden, in dem eine neue Zahnbürste enthalten war, die wir nicht unbedingt benötigen. Es ist sehr umweltschädlich. Ironischerweise versuchen sie, ein umweltfreundliches Hotel zu sein, indem sie nachfüllbare Shampoos, Spülungen und Duschgel sowie Toilettenartikel aus Papierverpackungen verwenden. Das ist inkonsequent und rücksichtslos.

We upgraded to an executive room, which was very comfortable. We could not get near enough to the hotel on arrival to park and check in. There is a small very narrow lane way that runs from Wellington St to Murray St with no indication of which way the traffic flows. We parked up eventually on Murray St in a multi storey and fortunately our one suit case was easily wheeled the 100 metres or so to the hotel. The hotel info was all available on the room tv screen. I checked breakfast times and saw it was served up to 10-30 am on a weekend. Next morning we arrived at breakfast at 9-45 am. The waiter looked somewhat taken aback. There was only enough orange juice for 1 person, the tank on the tea maker was dry, there was no butter or bacon. The water tank was refilled, butter produced. The chef lifted the lid of the scrambled eggs and they looked disgusting. I asked the waiter if we could have a fried egg. He had to go find the chef. He cooked the eggs, burnt on the bottom runny white on the top. My breakfast at a cost of $30 consisted of one slice of toast 3 mushrooms, half a scoop of congealed baked beans and half of a very sad looking tomato, plus the delicious burnt egg, one cup of black tea. I heard the waiter and chef grumbling together about breakfast times and their attitude prevented me from complaining and asking for fresh food. It transpired that breakfast time had been changed to finish at 10am. The receptionist enlightened me as we checked out next day. There was still a sign on reception saying that breakfast on a weekend lasted until 10 -30am. Needless to say we breakfasted elsewhere next day. It's a soul less hotel, with about as much vibe as a grave yard. We used the fantastic bar of the new Novotel directly behind Rydges. I also found we could have stayed there at a cheaper rate! Will not be returning.