Pravina Saravanan
18. März 2024
My overall experience at the hotel was positive. Booking the room was a smooth process, and extending my stay and registering my vehicle were also hassle-free. However, I encountered an unsettling issue with the cleaning staff entering my room without prior notice. This caused me concern as I had left personal belongings, including my phone and handbag, in the room. Upon returning, I found them in the middle of cleaning without my permission. Although they apologized for the mistake, it was a shocking experience for me. Moving forward, I hope the hotel can improve their communication and procedures to ensure guests' privacy and security are respected. Thank you.
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