I have been visiting the Hyatt Centric Park City for the past 7-8 years, back when it was a Hyatt category 3 hotel. Now, it has been upgraded to a cat 8, the highest level in the Hyatt portfolio. However, in comparison to other cat 8 hotels such as Park Hyatt Beaver Creek and Park Hyatt Vendome, the overall service quality at Hyatt Centric Park City falls significantly short, spanning from the front desk to the restaurant staff. Unlike previous years, even with my Globalist status, I did not feel welcomed by the staff except for the valet staff. Not only was there a lack of friendliness, but also competency issues arose. I was given incorrect information by a front desk staff member at the time of reservation, and they initially refused to rectify the error. Moreover, although I booked a large residence, it felt smaller than the previous large residence I stayed in. When I raised this concern with the front desk, they merely stated that rooms vary in size without investigating my previous stay details. Furthermore, despite the possibility of different sizes for large residences, I was not offered a larger room based on my status and the hotel's low occupancy rate. Additionally, the restaurant staff missed several details during all three days of my dining experiences. For instance, when my table requested strawberry jam, raspberry jam was brought instead, and when we asked for blueberry jam, blackberry jam was brought. It took three requests and over 15 minutes to receive hot sauce, and a dish that was supposed to have cheese removed arrived with cheese still on it. Multiple issues persisted for all 3 days despite the restaurant having only 1-2 occupied tables. Regarding the late check-out policy, it's concerning that they refuse to consider it until the morning of the last day. In my experience at other Hyatt resort hotels, late check-out confirmation was provided no later than the night preceding the checkout. This policy made it challenging to plan the last day effectively. Given the low occupancy rate at the hotel during my stay, such flexibility in late check-out arrangements would greatly enhance the guest experience. It's regrettable to see a decline in quality at a place that was once one of my family's favorites. It's disheartening to note the significant decline in quality, particularly considering the personalized service they once provided, such as setting up a humidifier ahead of my arrival based on my previous stay preferences.
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