Hotel de l'Union

I am writing this in response to a devastating experience I have encountered with this hotel. We booked this for our honeymoon, and were looking forward to this stay. After recent reviews had been posted on google of bed bugs in this establishment by several guests, it worried me to immediately refund this and book somewhere else as the occassion is for me and my wife's honeymoon, and the last thing we want is a bed bug issue to ruin our special occassion. I've attached screenshots of my chat with the hotel, and you can see the poor communication on their front, as well as lack of concern regarding the bed bugs issues which can be seenon numerous google reviews. Any decent hotel chain would consider such a mitigating circumstance, and the fact that previous guests have flagged this should make them more cautious and willing to resolve. The responses from the hotel can be seen as very vague and poor in resolving the issue, in fact they're blatantly ignoring my requests. I am a verified google reviewer, and always post the most transparent for my following. I would NOT recommend this hotel to anyone, as you can see from the screenshots, there is a lack of customer service and initiative to resolve such a huge problem. I would recommend to book elsewhere else with caring customer service and service for the fee you are paying. This establishment does not give quality in the rooms from the various reviews, nor do they respond to resolve such a big issue nor do they rectify or look to resolve down a different route. I would NOT recommend this place, not even to my worst enemy.

I booked a double room with a bathroom and got neither. It was extremely uncomfortable to have to share the bathroom with the whole floor and sometimes people from other floors. the room had no AC so the room was extremely hot and they never cleaned our room just changed towels. There was no elevator. The manager refunded me 100 euros for the inconvenience and did charge the tax which I thought it a good gesture. I liked that you had the metro right outside the front door and several restaurants and bakeries

There was no Elevator!! and the stairs were very narrow and spiral. It was difficult to get the luggage up the stairs. Also the WIFI did not work. VERY noisy. Service was bad However, the was steps from the Metro, and close to shops.

we had a terrible night! do not book this hotel!!

I woke up at around 3 a.m to find a bed bug crawling across my bed. I was told that I could not be moved to a new room because they were fully booked and that they would “clean” the room. They also said they would not refund me for the night that I stayed. There was no offer to launder my clothing and it was very difficult to reach hotel management. Please save your belongings (and your sanity) and avoid staying at this hotel.

Very convenient and good service

It s a nice and clean hotel with very friendly and helpful staff!!! It is highly recommended for people who want immediate access to metro. Value for money!!!! Very satisfied 😊😊😊 we were very happy that choosed this hotel for our vacation!!

El peor hotel de mi vida. Parece una casa. No hay ascensor y las escaleras son de caracol. Baño compartido. Parece una broma. La zona malísima y lejos de todo. Una auténtica vergüenza. Nos fuimos y no nos devolvieron nada pero valió la pena. No entiendo los buenos comentarios.