Gastnutzer
31. Januar 2023
Our stay at the property was totally ruined by a very rude and disrespectful manager who did not address our issues the way a true hospitality manager would. He was curt and defensive, combative to a certain extent. We brought to his attention that one of our beds was not made up, that the lights were out due to burnt bulbs, that we lacked the basic amenities, among other things. He had the audacity to ask us to stay and watch the housekeeper clean up the room. We requested for another room, and he said he was fully booked, only to find out that on the last night of our stay, there were rooms available, judging from the guests in the dining room. Facility wise, the beds were very uncomfortable. One mattress was so worn out. I agree with another reviewer that the Quinta was too dark. Some furnitures and fixtures looked quite tired and worn out. Location-wise, the property is higher up, with windy, narrow roads. Allot more time to explore the area because of tricky driving, or take a cab if going wine tasting. It is also not too close to anywhere to grab a meal. View-wise, the property has good vistas of the Douro River and valley from most rooms, except room #1, and the common area. Too bad our stay was ruined by the rude manager.
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